Subject:Anonymised Escalation Mechanism under Faceless Assessment- reg..

सीमाशुल्क प्रधान आयुक्त कायाालय (एन एस –I) OFFICE OF THE PR. COMMISSIONER OF CUSTOMS (NS– I), मूल्यननरूपण मुख्य (आयात)/APPRAISING MAIN (IMPORT) जवाहरलाल नेहरू सीमाशुल्क भवनJAWAHARLAL NEHRU CUSTOM
OUSE, शेवा/SHEVA, तालुका/ TAL- उरण /URAN,: नजला/DISTRICT- रायगड/RAIGAD, महाराष्ट्र/MAHARASHTRA-400707 (ई-मेल email : appraisingmain@gmail.comदूरभाषTelephone No: 022-27244979)

F. No. S/22-Gen-133/2017-18 AM(I)

    Date :    .09.2022 

PUBLIC NOTICE No. /2022 DIN No. -20220978NX000000DAFA

Subject: Anonymised Escalation Mechanism under Faceless

 Assessment- reg. 

Kind reference is invited to Board Circular No. 14/2021 dated July 7th, 2021 regarding measures under Faceless Assessment for expediting Customs clearance.

In pursuance of the above Circular, an Anonymized Escalation Mechanism (AEM) has been operationalized at ICEGATE wherein an importer or a Customs Broker (CB) can raise a grievance in case of delay in assessment of a Bill of Entry, for escalation to the concerned Faceless Assessment Group, while maintaining anonymity of the officer and location where the B/E is pending for assessment. In this regard, detailed Advisory has been issued and uploaded on the ICEGATE website (Annexure-A) outlining step by step process for registration of grievance by the importers/CBs. The tickets raised will be routed to the Customs officers having VDN and ADN roles in ICES for monitoring and follow up. In this regard, the Additional, Commissioner of Customs, TSK Section, NS-III, JNCH has been nominated as Nodal Officer for the purpose of monitoring Anonymized Escalation tickets under Faceless Assessment.

The flow of a particular grievance ticket in ICES will be as follows —

3.1 Once the grievance is registered successfully at ICEGATE, the grievance ticket details will be available anonymously to the concerned officers where the bill of entry is pending for assessment. In case the Bill of Entry is pending for assessment at FAG port, the grievance ticket details will be available with the officer having VDN role in ICES for the particular Group at the concerned FAG port. Similarly, in case the Bill of Entry is pending for assessment at port of import, the grievance ticket details will be available with the officer having ADN role in ICES at the port of Import.

3.2 In case a Bill of Entry is pending for assessment at FAG port and the grievance ticket is raised in the meanwhile, the grievance ticket details will be available with the VDN officer at FAG port. If the B/E is pushed to port of import or recalled by the port of import, the corresponding grievance ticket will get transferred from VDN role at FAG port to the ADN role at the port of import.

3.3. Therefore, the grievance ticket will flow with the Bill of Entry, if it is transferred. Therefore, at any given point in time, the VDN and ADN officers may monitor the pending grievances for action by the respective assessing officers.

For effective monitoring and follow up of AEM tickets by the VDN or ADN role, as the case may be, option to view and see status of the particular Bill of Entry has been provided to the officers in their screen. Once the assessment is completed, the grievance ticket will be closed in System and will be removed from the screen of the officer. Further, the importer or the Customs broker will get the status of grievance ticket as Closed under ICEGATE grievance dashboard.

(DIPAK KUMAR GUPTA)

Commissioner of Customs

NS-I, JNCH, Nhava Sheva

Copy to:

1. The Chief Commissioner of Customs, JNCH.
2. The Commissioner of Customs, NS-I, NS-II, NS-III, NS-IV, NS-Audit, NS-Gen,
   JNCH
3. All the ADC/JC of Customs under JNCH
4. All Sections of NS-I, NS-III and NS-V
5. EDI section, JNCH for uploading on website.
6. Office Copy.