Resolution of pending IGST Refund claims

OFFICE OF THE COMMISSIONER OF CUSTOMS (EXPORT) EGM SECTION, AIR CARGO COMPLEX, SAHAR, ANDHERI (E) MUMBAI-400099. Date:12-06-2026 PUBLIC NOTICE No. 10/2026-27 Subject: Resolution of pending IGST Refund claims – reg.

      The Attention of all exporters, Customs Brokers and other

stakeholders is invited to the processing of Integrated Goods and Services Tax (IGST) refunds on export of goods through the Customs EDI System at Air Cargo Complex (Export) Mumbai. 2. A review of the data available in the ICES 1.5 System has revealed that a large number of Shipping Bills are pending for the sanction of IGST refund due to various response/error codes generated during the refund processing cycle. Such Shipping Bills require corrective action on the part of the exporters and/or other concerned stakeholders before the refund can be processed. The list of Shipping bills for the period 01.01.2024 to 31.05.2026 has been annexed herewith along with the response code of the errors. 3. In this regard, attention is invited to CBIC Circular No. 05/2021- Customs dated 17.02.2021 and Guide on IGST refunds in ICES issued by Directorate General of Systems, which prescribes the procedure for rectification and resolution of various IGST refund-related errors and response codes. 4. All exporters, Customs Brokers and concerned stakeholders are requested to verify the status of their pending Shipping Bills and take necessary corrective action for resolution of the respective response/error codes in accordance with the procedure laid down in the aforesaid Circular and other instructions issued by CBIC from time to time. 5. It may be noted that IGST refunds in respect of Shipping Bills affected by unresolved response/error codes can be processed only after the deficiencies are rectified and the requisite action is completed by the concerned stakeholders. 6. In this regard, for any guidance or clarification, a helpdesk is being created comprising the following officers (with their coordinates).

1. Sh. Amar Praksah, Dy. Commissioner of Customs. Mail: Igstrefund-acc@gov.in Mob:9867782345

2. Sh. Vikram Pratap Singh, E.O., IGST Refund. CUS/RFD/IGST/65/2026-IGST O/o Commr-Cus-Exp-Zone-III-Mumbai I/4273991/2026

Mob: 9690932122 7. Difficulties, if any, in the implementation of this Public Notice may be brought to the notice of the D.C. IGST Refund Section, Air Cargo Complex, Mumbai.

Commissioner of Customs (Export) Air Cargo Complex, Mumbai – 400 099 Encl: As above.

Copy to:

1. The Chief Commissioner of Customs, Mumbai Customs Zone-III, for information.
2. The Commissioner of Customs, ACC (Import/Export/General), Mumbai Customs Zone-III.
3. DC/AC, EDI for uploading on ACC website immediately.
4. Exporter, All Stakeholders, BCBA, CBs.
5. Office Copy. CUS/RFD/IGST/65/2026-IGST O/o Commr-Cus-Exp-Zone-III-Mumbai I/4273991/2026