Grievance Redressal Mechanism for Customs.

Government of India Ministry of Finance, Department of Revenue Central Board of Indirect Taxes and Customs (CBIC) Office of the Commissioner of Customs (Preventive) Rummaging and Intelligence Division 11th Floor, New Custom House, Ballard Estate, Mumbai - 400 001 Date: 25.10.2023

PUBLIC NOTICE NO. 03/2023

Attention of trade, stake holders and public at large is invited to this Public Notice for the Grievance Redressal Cell/ CPGRAM cell (Centralized Public Grievance Redress and Management System) of both the divisions of the Preventive Commissionerate i.e Rummaging and Intelligence (R&I) and Marine and Preventive (M&P) for prompt handling of grievances. i. Grievance if any can be filed on the online internet portal i.e https://pgportal.gov.in or sent to the below mentioned address, mail id and land-line numbers.

Sr. no. Division Address E- Mail id Landline no. 1. Rummaging and Intelligence (R&I) 11th floor, New Custom House, Ballard Estate Mumbai-400001

cpgram.rnimumbai@gov.in 022-22757616 2. Marine and Preventive (M&P), Headquaters 100, Everest House, 2nd Floor, Marine Lines (W), Mumbai-400002

cpgram.mnp@gov.in 022-22839930 3. Marine and Preventive Unit (M&P), Alibagh Divison Custom House, Koliwada, Alibagh, Raigarh-402201

alibag-divn@gov.in 02141-227768 4. Marine and Preventive Unit (M&P), Bassein Division Kila Bundur, Vasai (W), Palghar- 401201

bassein.div@gov.in 0250-2953561

ii.

da, Alibagh, Raigarh-402201

alibag-divn@gov.in 02141-227768 4. Marine and Preventive Unit (M&P), Bassein Division Kila Bundur, Vasai (W), Palghar- 401201

bassein.div@gov.in 0250-2953561

ii. The contact details of the nodal officers for any communication including sharing of intelligence, complaints, grievance are as follows: -

Sr. no. Name of the Officers Designation Contact no. E-mail id 1. Dr. Atul Handa Commissioner of Customs (Preventive) 022- 22757603

cpgram.rnimumbai@gov.in 2. Shri Alok Srivastava Additional Commissioner (Preventive), Rummaging and Intelligence Unit (R&I). 022- 22757616 3. Shri Tapan Kumar Additional Commissioner (Preventive), Rummaging GEN/CPGM/550/2023-Admin-R and I-O/o Pr Commr-Cus-Prev-Mumbai I/1497611/2023

and Intelligence Unit (R&I). 4. Shri Nitin M Tagade Joint Commissioner(P), Marine and Preventive Unit (M&P). 022- 22839930

cpgram.mnp@gov.in 5. Shri Pankaj Jha

Assistant Commssioner(P), Marine and Preventive Unit (M&P), Alibaug Divison 02141- 227768

alibag-divn@gov.in 6. Shri K.K Agarwal Assistant Commssioner(P), Marine and Preventive Unit (M&P), Bassein Division 0250- 2953561

bassein.div@gov.in

                                                         (Dr. Atul Handa)
                                                Commissioner of Customs (Preventive)

Mumbai Zone – III

Copy for kind information to:-

1. The Additional Commissioner, CCO, Mumbai Customs, Zone III.

Commissioner of Customs (Preventive) Mumbai Zone – III

Copy for kind information to:-

1. The Additional Commissioner, CCO, Mumbai Customs, Zone III.
2. Notice Board/ Department Website.
3. Admin – I, R&I for circulation to all sections of R&I division.
4. Admin, M&P.

GEN/CPGM/550/2023-Admin-R and I-O/o Pr Commr-Cus-Prev-Mumbai I/1497611/2023