Sevottam Office Order

OFFICE OF THE COMMISSIONER OF CUSTOMS (EXPORT) NEW CUSTOM HOUSE, BALLARD ESTATE, MUMBAI - 400 001 F.No, $/16-Misc-02/2014 Sevottam (x) Date :- .12.2019

OFFICE ORDER

The process of Implementation of ‘SEVOTTAM’ commenced in Export Commissionerate, Mumbai Zone-1 w.e.f 17/06/2014 and the BIS has granted the certificate no. SQMSC/L7000167.1 for Service Quality Management System w.e.f 07 May 2019 to 15 November 2021 for 3 years and the same is under the process of renewal with BIS Authority.

In order to audit the implementation of the various $QMs as specified under the Service Quality Manual for thé period 01.01.2019 to 31.12.2019 below mentioned officers have been appointed as ‘Auditors’ for the purpose.

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----- Start of picture text -----<br> Sr.No.| Name of — officer & | Name of the Groups/sections to be audited<br>Designation <br>Shri. Anurag. Kumar, | EDI, Refund, EPCG (M.C), DEEC (M.C), BRU, Export<br>Appraiser Examination & Adjudication Cell<br>Smt. A. [Jacinto,] DRC, Legal Ce, Review Cell, Drawback, IGST, SIIB &<br>Superintendent Export Assessment<br>Shri.PreventiveRakeshOfficer— Kumar, | TRC,Co-ordinationMCD, ProsecutionCell, Cell, RTI Cell, Sevottam, Audit<br>----- End of picture text -----<br>

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The Auditors so appointed shall :

i) Attend the training for SQMS and carry out all activities in the 20 sections which are functional under Export Cormmissionertate. ii) Audit all activities need to be carried out in format as rer SQM 4.2 iii) Highlighting areas of non-conformance, iv) Work with other officers to timely close the issue; v) Submit summary reports of the audit in form SQM 4.3 to Sevettam for finalising report on Management Review. vi) The Committee to conduct the Management Review meeting. vii) Give suitable directions to respective Process Owners ofthe concerned sections to improve the record keeping and disposal, in . respect of the areas of non-conformance where immediate rectification is possible.

The audit report of all Groups/Sections of this Commissionerate as mentioned above shall be submitted by 31.01.2020.

(PRIYADARSHIKA SRIVASTAVA) Jt. Commissioner of Customs (Export) NCH, Mumbai

Copy to :- 1. All concerned. 2. P.A to the Principal Commissioner (General), NCH, Mumbai Zone-I

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