Refund of IGST on export of Goods on payment of duty-Setting up of Help-Desks

Pree ws ere a : usTOMS (EXPOR!T) an) ro OFFICE OF THE COMMISSIONER OF eSTATE hare) oF CUSTOM HOUSE, BALEEE T° X @: y) MUMBAI = 400 001 — Date’ 19 .07 20 8 puBLIC NOTICE ©"no. (9_/2018 -Setting n payment of duty"© Subject: peenund of GST on export of GOO8s © 2 up of Help-Desks Fek: “coker & Traders 1! invited Lo . . ” é 5 Pi 7 - Attention of the Exporters, Custom Broke! and ‘TY ace ro rai Board’s Circular No. 21/2018 - Customs issued vide F. No. 150/ Cus IV dated 18.07.2018. Various representations have been received in the Board wherein Mero. small and medium enterprise exporters have informed that their IGS1T refunds are held up and that they are unable to approach Customs port of exports due to factors like distance, lack of information / knowledge etc. As part of the ongoing Refund Fortnight, it has been decided to set up Help-Desks at the offices of FIEO and AEPC for expeditious resolution of IGST refund related issues. 2. The Help Desks would be located at the locations mentioned 1 Annexure A, and would function for a period of 2 weeks till Ist August, 2018. They will be manned by officers of Customs, who shall be nominated by the jurisdictional Customs zone. The necessary infrastructure like Computer, Scanner/Printer, Internet, Cabin Space etc. would be made available to the officers by FIEO/AEPC.

3. The Directorate of Systems shall provide the status of each pending IGST refund claim with specific error due to which it is being held up, on ANTARANG. The ICEGATE email ID of the officer(s) deputed at the Help Desk + may immediately y be informed to TeamlCES@icegate. ov.in. to enable access to the data. The officers deputed at Help Desks would use this data to inform the ‘xporters about the documents required, if any, and guide them to resolve the rrors. The exporters can provide details related to any port of export at the elp Desk near their location. The Help Desk shall act as an extended office of te Port of export and collect documents/ information on behalf of the port of port. The details provided by the exporters to the Help Desk sual be insmitted by ICEGATE e-mail to the nodal officers at the port of export. The

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CEGATE e-mail ID of the node ul L ofo f f;icer of eacheactk port, of export shall imuimecliately beICEGATEinformeormede to .-TeamlCRS@icei teo@icegate pov.in. The C ustoms officers- at the port of export s halha l l process the refund claislaim after 7 _ 3 . SQ . Mter all the necessary details/documents : submitted at the Help Desks h a ve been forwarded to the nodal officer at the port of export. There sensshall b ec. 10 need= for : the exporters to visit any port of fj “mati export once all the requisite31Le d docuiments/information5 . has been submitted at the Help Desks.

4. Difficulties,‘ulties, i ff any, may be brought to the notice of the undersigned

COMMISSIONER oifekrons (Export) New Custom House, Mumbai

Copy to: 1. The Chief Commissioner of Customs, Mumbai Zone — | 2. All the Principal Commissioners/ Commissioners of Customs, Mumba Zone — | 3. All the Addl. /Joint Commissioners of Customs, Mumbai Zone — \ 4. All the Deputy/Asstt. Commissioners of Customs, Mumbai Zone —\

5. Notice Board

6. EDI for uploading on website.

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