IMPLEMENTATION OF SEVOTTAM IN COMMISSIONERATE

| Swe

® Q OFFa OF THE COMMISSIONER OF CUSTOMS(G) EW CUSTOM HOUSE, BALLARD ESTATE, oe MUMBAI-400001 F, Se 2 S/23-. Ribas Seater a ate Eta ve gio g.64ic 6.060 6cecccescesccnccicseeccicce ce o0he Batis 74/Sevottam/2013 DATED: 02.09.2013

PUBLIC NOTICE NO.108 /2013

Sub:- |im x Plementation of Sevottam in the Commissionerate, Mumbai (Customs General) Zone I. Reg

aA . of tax payers and other citizens is invited on the above €d subject. The office of the Commissioner of Customs (G), New Ge | “Se i House, Ballard Estate, Mumbai, 400001 is in final stage of getting : AC a Delivery Excellence Model” called “SEVOTTAM” in C.F.S.[uad)and][now] the same is also being extended in other sections :[u] | : Commissionerate (General). This “Service Delivery Excellence Model” called SEVOTTAM’ whose aim is to enhance customer satisfaction, provide effective and efficient service, continuously improve its service and service delivery processes by encouraging, facilitating and assisting tax payers and other citizens to voluntarily discharge their service obligation and provide them services required in meeting their obligations. The Commissionerate (General) commits to discharge all its functions in a fair, impartial, transparent and consistent manner.

2. As a measure of achieving excellence in the service delivery, the following is decided to be provided in implementing the same immediately in all Sections of the Commissionerate:-

a) “Single Window System” totax payers and other citizens where a centralized receipt and Disposal system for all walten co eeaon have been established at the Office of The Commissioner of Customs (G), New Custom House, Ballard Estate, Mumbai Le All waitin communications should be bmitted at the Counter of CentralisedDak receipt system. Acknowledgement a be issued and handed over by the officials immediately at the time of submiss!a pcotuanlitrt such“ationwritten: of branchcommunicationwhere requestindicatingshall beuniqueprocessed.identificationHowever, number and specifica

the . Beatne “ommunicati ; Ithin S¢ven q Ons received by post, acknowledgement shall be sent by Promised Under C; ae The office shall try to meet the standards of services "eCeived Shall be Nzen’s Charter and Disposal of all written communication Where the Office a Within the time limit. In case of any unavoidable reason Period, reason ce NOt in a position to finalise the issue within the given time of such matter, such delay along with additional time to be taken in disposal for this “Sing| i be communicated to the applicant. The responsible officers Ste Window System” are as below: ‘Sr.No. [Designation Bee1 |[linger] Superintendent0)Sevottam)| Sa (4. |Hawaldar/Sepoy

b) The different processes set out in the Citizen’s Charter where the standards of service that the department seeks to provide to the customers viz.tax payers/ other citizens and the norms fixed for the Commissonerate for the deliverables are as follows:

• _Sr. No. | 2 Acknowledge all written communication including declarations, PA Decisions on matters will be conveyed within 15 working days of their of decision will be disposed of within 15 working days.

• ; not required by the department. Where no SCN is issued, letter will be issued to party concerned to collect documents by designated person within 15 days of decision taken for not issuing the SCN.

• | 4 Complaints received will be acknowledged within 48 hours of receipt e and attempt will be made to provide final replies within 30 working days.

:) Deputy/ Assistant Commissioner (Sevottam/Technical) is hereby “ “Public Grievance Redressal Officer” for cases received in this designated as Commissionerate.

: 1

| | | |

All th © tax their Constity Payers and other citizensi are requested to advice and guide “nt members accordingly,

To. All Concerned/ Notice Board.

Sd/02.09.2013 (P. K. AGRAWAL) Commissioner of Customs (G) New Custom House, Mumbai

Attested by me

(Pawankumar) Dy. Commissioner of Customs, Sevottam, NCH, Ballard Estate, Mumbai