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TN 4/2025 IN FORCE

Tender for Maintainance of Offical Website of Jawaharlal Nehru Customs House

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In force — no superseding record on file.

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Bid Details/बड ववरण Bid End Date/Time/बड बंद होने क तारख/समय 17-06-2025 16:00:00 Bid Opening Date/Time/बड खुलने क तारख/समय 17-06-2025 16:30:00 Bid Offer Validity (From End Date)/बड पेशकश वैधता (बंद होने क तारख से) 30 (Days) Ministry/State Name/मं ालय/रा!य का नाम Ministry Of Finance Department Name/वभाग का नाम Department Of Revenue Organisation Name/संगठन का नाम Central Board Of Excise And Customs (cbec) Office Name/काया%लय का नाम Office Of The Commissioner Of Customs (general), Jawaharlal Nehru Custom House, &ेता ईमेल/Buyer Email mathiasdc.c091001@gov.in Item Category/मद केटेगर Custom Bid for Services - AMC Similar Category/समान )ेणी Customized AMC/CMC for Pre-owned Products Contract Period/अनुबंध अविध 1 Year(s) Minimum Average Annual Turnover of the bidder (For 3 Years)/बडर का -यूनतम औसत वाष%क टन%ओवर (3 वष3 का) 25 Lakh (s) Years of Past Experience Required for same/similar service/उ-हं/समान सेवाओं के िलए अपे67त वगत अनुभव के वष% 5 Year (s) Past Experience of Similar Services required/इसी तरह क सेवाओं का पछला आव;यक अनुभव है Yes MSE Exemption for Years Of Experience/अनुभव के वष3 से एमएसई छूट/ and Turnover/टन%ओवर के िलए एमएसई को छूट <ा= है Yes Startup Exemption for Years Of Experience/अनुभव के वष3 से >टाट%अप छूट/ and Turnover/ टन%ओवर के िलए >टाट%अप को छूट <ा= है Yes

Bid Number/बोली &मांक (बड सं?या): GEM/2025/B/6279643 Dated/@दनांक : 27-05-2025 Bid Document/ बड द>तावेज़ 1 / 7

e/अनुभव के वष3 से >टाट%अप छूट/ and Turnover/ टन%ओवर के िलए >टाट%अप को छूट <ा= है Yes

Bid Number/बोली &मांक (बड सं?या): GEM/2025/B/6279643 Dated/@दनांक : 27-05-2025 Bid Document/ बड द>तावेज़ 1 / 7

Document required from seller/व&ेता से मांगे गए द>तावेज़ Experience Criteria,Bidder Turnover,Certificate (Requested in ATC),Additional Doc 1 (Requested in ATC),Additional Doc 2 (Requested in ATC),Additional Doc 3 (Requested in ATC),Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria, the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer Do you want to show documents uploaded by bidders to all bidders participated in bid?/ Yes Bid to RA enabled/बड से Hरवस% नीलामी स@&य @कया No Type of Bid/बड का <कार Two Packet Bid Time allowed for Technical Clarifications during technical evaluation/तकनीक मूIयांकन के दौरान तकनीक >पKीकरण हेतु अनुमत समय 2 Days Estimated Bid Value/अनुमािनत बड मूIय 700000 Evaluation Method/मूIयांकन पLित Total value wise evaluation Financial Document Indicating Price Breakup Required/मूIय दशा%ने वाला वMीय द>तावेज Oेकअप आव;यक है Yes Arbitration Clause No Mediation Clause No Bid Details/बड ववरण EMD Detail/ईएमड ववरण Advisory Bank/एडवाईजर बPक State Bank of India EMD Amount/ईएमड रािश 30000 ePBG Detail/ईपीबीजी ववरण Advisory Bank/एडवाइजर बPक State Bank of India ePBG Percentage(%)/ईपीबीजी <ितशत (%) 5.00 Duration of ePBG required (Months)/ईपीबीजी क अपे67त अविध (महने). 12 (a).

ािश 30000 ePBG Detail/ईपीबीजी ववरण Advisory Bank/एडवाइजर बPक State Bank of India ePBG Percentage(%)/ईपीबीजी <ितशत (%) 5.00 Duration of ePBG required (Months)/ईपीबीजी क अपे67त अविध (महने). 12 (a). EMD EXEMPTION: The bidder seeking EMD exemption, must submit the valid supporting document for the relevant category as per GeM GTC with the bid. Under MSE category, only manufacturers for goods and Service Providers for Services are eligible for exemption from EMD. Traders are excluded from the purview of this Policy./जेम क शत3 के अनुसार ईएमड छूट के इRछुक बडर को संबंिधत केटेगर के िलए बड के साथ वैध समिथ%त द>तावेज़ <>तुत करने है। एमएसई केटेगर के अंतग%त केवल व>तुओं के िलए विनमा%ता तथा सेवाओं के िलए सेवा <दाता ईएमड से छूट के पा हP। UयापाHरयV को इस नीित के 2 / 7

दायरे से बाहर रखा गया है। (b). EMD & Performance security should be in favour of Beneficiary, wherever it is applicable./ईएमड और संपादन जमानत रािश, जहां यह लागू होती है, लाभाथW के प7 मX होनी चा@हए। Beneficiary/लाभाथW : DEPUTY COMMISSIONER OF CUSTOMS Office Of The Commissioner Of Customs (general), Jawaharlal Nehru Custom House,, Department of Revenue, Central Board of Excise and Customs (CBEC), Ministry of Finance (Mathias Dennis Coutinho) MII Compliance/एमआईआई अनुपालन MII Compliance/एमआईआई अनुपालन Yes MSE Purchase Preference/एमएसई खरद वरयता MSE Purchase Preference/एमएसई खरद वरयता Yes 1.

inistry of Finance (Mathias Dennis Coutinho) MII Compliance/एमआईआई अनुपालन MII Compliance/एमआईआई अनुपालन Yes MSE Purchase Preference/एमएसई खरद वरयता MSE Purchase Preference/एमएसई खरद वरयता Yes

  1. If the bidder is a Micro or Small Enterprise as per latest orders issued by Ministry of MSME, the bidder shall be exempted from the eligibility criteria of "Experience Criteria" as defined above subject to meeting of quality and technical specifications. The bidder seeking exemption from Experience Criteria, shall upload the supporting documents to prove his eligibility for exemption.
  2. If the bidder is a Micro or Small Enterprise (MSE) as per latest orders issued by Ministry of MSME, the bidder shall be exempted from the eligibility criteria of "Bidder Turnover" as defined above subject to meeting of quality and technical specifications. If the bidder itself is MSE OEM of the offered products, it would be exempted from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. The bidder seeking exemption from Turnover, shall upload the supporting documents to prove his eligibility for exemption.
  3. If the bidder is a DPIIT registered Startup, the bidder shall be exempted from the the eligibility criteria of "Experience Criteria" as defined above subject to their meeting of quality and technical specifications. The bidder seeking exemption from Experience Criteria, shall upload the supporting documents to prove his eligibility for exemption.

bject to their meeting of quality and technical specifications. The bidder seeking exemption from Experience Criteria, shall upload the supporting documents to prove his eligibility for exemption. 4. If the bidder is a DPIIT registered Startup, the bidder shall be exempted from the the eligibility criteria of "Bidder Turnover" as defined above subject to their meeting of quality and technical specifications. If the bidder is DPIIT Registered OEM of the offered products, it would be exempted from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. The bidder seeking exemption from Turnover shall upload the supporting documents to prove his eligibility for exemption. 5. The minimum average annual financial turnover of the bidder during the last three years, ending on 31st March of the previous financial year, should be as indicated above in the bid document. Documentary evidence in the form of certified Audited Balance Sheets of relevant periods or a certificate from the Chartered Accountant / Cost Accountant indicating the turnover details for the relevant period shall be uploaded with the bid. In case the date of constitution / incorporation of the bidder is less than 3-year-old, the average turnover in respect of the completed financial years after the date of constitution shall be taken into account for this criteria. 6.

incorporation of the bidder is less than 3-year-old, the average turnover in respect of the completed financial years after the date of constitution shall be taken into account for this criteria. 6. Years of Past Experience required: The bidder must have experience for number of years as indicated above in bid document (ending month of March prior to the bid opening) of providing similar type of services to any Central / State Govt Organization / PSU. Copies of relevant contracts / orders to be uploaded along with bid in support of having provided services during each of the Financial year. 7. Purchase preference to Micro and Small Enterprises (MSEs): Purchase preference will be given to MSEs as defined in Public Procurement Policy for Micro and Small Enterprises (MSEs) Order, 2012 dated 23.03.2012 issued by Ministry of Micro, Small and Medium Enterprises and its subsequent Orders/Notifications issued by concerned Ministry. If the bidder wants to avail the Purchase preference for services, the bidder must be the Service provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the offered service. If L-1 is not an MSE and MSE Service Provider (s) has/have quoted price within L-1+ 15% of margin of purchase preference /price band as defined in the relevant policy, then 100% order quantity will be awarded to such MSE bidder subject to acceptance of L1 bid price.

rice within L-1+ 15% of margin of purchase preference /price band as defined in the relevant policy, then 100% order quantity will be awarded to such MSE bidder subject to acceptance of L1 bid price. The buyers are advised to refer to the OM_No.1_4_2021_PPD_dated_18.05.2023 for compliance of Concurrent application of Public Procurement Policy for Micro and Small Enterprises Order, 2012 and Public Procurement (Preference to Make in India) Order, 2017. Benefits of MSE will be allowed only if the credentials of the service provider are validated on- 3 / 7

line in GeM profile as well as validated and approved by the Buyer after evaluation of submitted documents. 8. If L-1 is not an MSE and MSE Service Provider (s) has/have quoted price within L-1+ 15% of margin of purchase preference /price band as defined in the relevant policy, then 100% order quantity will be awarded to such MSE bidder subject to acceptance of L1 bid price. 9. Estimated Bid Value indicated above is being declared solely for the purpose of guidance on EMD amount and for determining the Eligibility Criteria related to Turn Over, Past Performance and Project / Past Experience etc. This has no relevance or bearing on the price to be quoted by the bidders and is also not going to have any impact on bid participation. Also this is not going to be used as a criteria in determining reasonableness of quoted prices which would be determined by the buyer based on its own assessment of reasonableness and based on competitive prices received in Bid / RA process. 10.

in determining reasonableness of quoted prices which would be determined by the buyer based on its own assessment of reasonableness and based on competitive prices received in Bid / RA process. 10. Past Experience of Similar Services: The bidder must have successfully executed/completed similar Services over the last three years i.e. the current financial year and the last three financial years(ending month of March prior to the bid opening): -

  1. Three similar completed services costing not less than the amount equal to 40% (forty percent) of the estimated cost; or
  2. Two similar completed services costing not less than the amount equal to 50% (fifty percent) of the estimated cost; or
  3. One similar completed service costing not less than the amount equal to 80% (eighty percent) of the estimated cost. Additional Qualification/Data Required/अितHरZ यो[यता /आव;यक डेटा Introduction about the project /services being proposed for procurement using custom bid functionality:1748340053.pdf Instruction To Bidder:1748340057.pdf Pre Qualification Criteria ( PQC ) etc if any required:1748340059.pdf Scope of Work:1748340063.pdf Payment Terms:1748340064.pdf Penalties:1748340067.pdf Quantifiable Specification / Standards of The Service/ BOQ:1748340071.pdf Buyer's Competent Authority Approval:1748340078.pdf Educational Qualification including Profile of SME/Consultants /Professional Resources /Technical Resources if they are part of Project .:1748340080.pdf GEM Availability Report ( GAR):1748340093.pdf Any other Documents As per Specific Requirement of Buyer -2:1748340116.pdf

al Resources /Technical Resources if they are part of Project .:1748340080.pdf GEM Availability Report ( GAR):1748340093.pdf Any other Documents As per Specific Requirement of Buyer -2:1748340116.pdf Undertaking of Competent Authority is mandatory to create Custom Bid for Services. Please download standard format document and upload:1748340119.pdf Any other Documents As per Specific Requirement of Buyer -1:1748340120.pdf Custom Bid For Services - AMC ( 1 ) Technical Specifications/तकनीक विशKयाँ Specification Values Core Description /Nomenclature of Service Proposed for procurement using custom bid functionality AMC Regulatory/ Statutory Compliance of Service YES Compliance of Service to SOW, STC, SLA etc YES Addon(s)/एडऑन 4 / 7

Specification Values Additional Specification Documents/अितHरZ विशK द>तावेज़ Consignees/Reporting Officer/परेषती/Hरपो@ट^ग अिधकार S.No./&. सं. Consignee Reporting/Officer/ परेषती/Hरपो@ट^ग अिधकार Address/पता The quantity of procurement "1" indicates Project based or Lumpsum based hiring. Additional Requirement/अितHरZ आव;यकता 1 Mathias Dennis Coutinho 400707,OFFICE OF COMMISSIONER OF CUSTOM(G) JNCH NAHAVA SHEVA URAN 1 N/A Buyer Added Bid Specific Terms and Conditions/&ेता `ारा जोड़ गई बड क वशेष शतb

  1. Generic OPTION CLAUSE: The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration

e of the contract. However, once the contract is issued, contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration 2. Service & Support AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED. 3. Service & Support Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers for Service Support. 4. Generic Bidder financial standing: The bidder should not be under liquidation, court receivership or similar proceedings, should not be bankrupt. Bidder to upload undertaking to this effect with bid. 5. Generic Consortium: In case of Contracts, wherein the seller alone does not have necessary expertise, the seller can form consortium with other sellers for submission of the bid, with one of the consortium company as leader. However, each and every member of the consortium shall be equally responsible for the complete execution of the project contract. An undertaking to this effect is to be uploaded with bid. 6. Payment 5 / 7

r, each and every member of the consortium shall be equally responsible for the complete execution of the project contract. An undertaking to this effect is to be uploaded with bid. 6. Payment 5 / 7

PAYMENT OF SALARIES AND WAGES: Service Provider is required to pay Salaries / wages of contracted staff deployed at buyer location first i.e. on their own and then claim payment from Buyer alongwith all statutory documents like, PF, ESIC etc. as well as the bank statement of payment done to staff. 7. Purchase Preference (Centre) Purchase preference to Micro and Small Enterprises (MSEs): Purchase preference will be given to MSEs as defined in Public Procurement Policy for Micro and Small Enterprises (MSEs) Order, 2012 dated 23.03.2012 issued by Ministry of Micro, Small and Medium Enterprises and its subsequent Orders/Notifications issued by concerned Ministry. If the bidder wants to avail the Purchase preference, the bidder must be the manufacturer of the offered product in case of bid for supply of goods. Traders are excluded from the purview of Public Procurement Policy for Micro and Small Enterprises. In respect of bid for Services, the bidder must be the Service provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the offered product or service.

rvices, the bidder must be the Service provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the offered product or service. If L-1 is not an MSE and MSE Seller (s) has/have quoted price within L-1+ 15% of margin of purchase preference /price band defined in relevant policy, such Seller shall be given opportunity to match L-1 price and contract will be awarded for percentage of 15% of total value. 8. Past Project Experience Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any one of the following documents may be considered as valid proof for meeting the experience criteria:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c. Any other document in support of contract execution like Third Party Inspection release note, etc.Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any one of the following documents may be considered as valid proof for meeting the experience criteria:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c.

ia:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c. Any other document in support of contract execution like Third Party Inspection release note, etc. Disclaimer/अ>वीकरण The additional terms and conditions have been incorporated by the Buyer after approval of the Competent Authority in Buyer Organization, whereby Buyer organization is solely responsible for the impact of these clauses on the bidding process, its outcome, and consequences thereof including any eccentricity / restriction arising in the bidding process due to these ATCs and due to modification of technical specifications and / or terms and conditions governing the bid. If any clause(s) is / are incorporated by the Buyer regarding following, the bid and resultant contracts shall be treated as null and void and such bids may be cancelled by GeM at any stage of bidding process without any notice:-

  1. Definition of Class I and Class II suppliers in the bid not in line with the extant Order / Office Memorandum issued by DPIIT in this regard.
  2. Seeking EMD submission from bidder(s), including via Additional Terms & Conditions, in contravention to exemption provided to such sellers under GeM GTC.
  3. Publishing Custom / BOQ bids for items for which regular GeM categories are available without any Category item bunched with it.
  4. Creating BoQ bid for single item.
  5. Mentioning specific Brand or Make or Model or Manufacturer or Dealer name.

h regular GeM categories are available without any Category item bunched with it. 4. Creating BoQ bid for single item. 5. Mentioning specific Brand or Make or Model or Manufacturer or Dealer name. 6. Mandating submission of documents in physical form as a pre-requisite to qualify bidders. 7. Floating / creation of work contracts as Custom Bids in Services. 8. Seeking sample with bid or approval of samples during bid evaluation process. (However, in bids for attached categories, trials are allowed as per approved procurement policy of the buyer nodal Ministries) 9. Mandating foreign / international certifications even in case of existence of Indian Standards without specifying equivalent Indian Certification / standards. 10. Seeking experience from specific organization / department / institute only or from foreign / export experience. 11. Creating bid for items from irrelevant categories. 6 / 7

  1. Incorporating any clause against the MSME policy and Preference to Make in India Policy.
  2. Reference of conditions published on any external site or reference to external documents/clauses.
  3. Asking for any Tender fee / Bid Participation fee / Auction fee in case of Bids / Forward Auction, as the case may be.
  4. Any ATC clause in contravention with GeM GTC Clause 4 (xiii)(h) will be invalid. In case of multiple L1 bidders against a service bid, the buyer shall place the Contract by selection of a bidder amongst the L-1 bidders through a Random Algorithm executed by GeM system.

valid. In case of multiple L1 bidders against a service bid, the buyer shall place the Contract by selection of a bidder amongst the L-1 bidders through a Random Algorithm executed by GeM system. 16. Buyer added ATC Clauses which are in contravention of clauses defined by buyer in system generated bid template as indicated above in the Bid Details section, EMD Detail, ePBG Detail and MII and MSE Purchase Preference sections of the bid, unless otherwise allowed by GeM GTC. 17. In a category based bid, adding additional items, through buyer added additional scope of work/ additional terms and conditions/or any other document. If buyer needs more items along with the main item, the same must be added through bunching category based items or by bunching custom catalogs or bunching a BoQ with the main category based item, the same must not be done through ATC or Scope of Work. Further, if any seller has any objection/grievance against these additional clauses or otherwise on any aspect of this bid, they can raise their representation against the same by using the Representation window provided in the bid details field in Seller dashboard after logging in as a seller within 4 days of bid publication on GeM.

se their representation against the same by using the Representation window provided in the bid details field in Seller dashboard after logging in as a seller within 4 days of bid publication on GeM. Buyer is duty bound to reply to all such representations and would not be allowed to open bids if he fails to reply to such representations. All GeM Sellers / Service Providers are mandated to ensure compliance with all the applicable laws / acts / rules including but not limited to all Labour Laws such as The Minimum Wages Act, 1948, The Payment of Wages Act, 1936, The Payment of Bonus Act, 1965, The Equal Remuneration Act, 1976, The Payment of Gratuity Act, 1972 etc. Any non-compliance will be treated as breach of contract and Buyer may take suitable actions as per GeM Contract. This Bid is governed by the General Terms and Conditions/सामा-य िनयम और शतb, conditons stipulated in Bid and Service Level Agreement specific to this Service as provided in the Marketplace. However in case if any condition specified in General Terms and Conditions/सामा-य िनयम और शतb is contradicted by the conditions stipulated in Service Level Agreement, then it will over ride the conditions in the General Terms and Conditions. In terms of GeM GTC clause 26 regarding Restrictions on procurement from a bidder of a country which shares a land border with India, any bidder from a country which shares a land border with India will be eligible to bid in this tender only if the bidder is registered with the Competent Authority.

shares a land border with India, any bidder from a country which shares a land border with India will be eligible to bid in this tender only if the bidder is registered with the Competent Authority. While participating in bid, Bidder has to undertake compliance of this and any false declaration and non-compliance of this would be a ground for immediate termination of the contract and further legal action in accordance with the laws./जेम क सामा-य शत3 के खंड 26 के संदभ% मX भारत के साथ भूिम सीमा साझा करने वाले देश के बडर से खरद पर <ितबंध के संबंध मX भारत के साथ भूिम सीमा साझा करने वाले देश का कोई भी बडर इस िनवदा मX बड देने के िलए तभी पा होगा जब वह बड देने वाला स7म <ािधकार के पास पंजीकृत हो।बड मX भाग लेते समय बडर को इसका अनुपालन करना होगा और कोई भी गलत घोषणा @कए जाने व इसका अनुपालन न करने पर अनुबंध को तgकाल समा= करने और कानून के अनुसार आगे क कानूनी कार%वाई का आधार होगा। ---Thank You/ध-यवाद--- 7 / 7

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