'AMC of Desktop Computers, Printers, Hardware items installed at various Sections/Departments of Mumbai Customs Zone-II in JNCH.'

Bid Details/
बड
ववरण Bid End Date/Time/
बड बंद होने क तारख/समय 06-11-2023 15:00:00 Bid Opening Date/Time/
बड खुलने क तारख/समय 06-11-2023 15:30:00 Bid Offer Validity (From End Date)/
बड पेशकश वैधता (बंद होने क तारख से) 30 (Days) Ministry/State Name/मं ालय/रा!य का नाम Ministry Of Finance Department Name/
वभाग का नाम Department Of Revenue Organisation Name/संगठन का नाम Central Board Of Excise And Customs (cbec) Office Name/काया%लय का नाम Office Of The Commissioner Of Customs (general), Jawaharlal Nehru Custom House, Item Category/मद केटेगर Custom Bid for Services - Annual Maintenance Service Contract Period/अनुबंध अविध 1 Year(s) 1 Day(s) Minimum Average Annual Turnover of the bidder (For 3 Years)/
बडर का )यूनतम औसत वा
ष%क टन%ओवर (3 वष/ का) 50 Lakh (s) Years of Past Experience Required for same/similar service/उ)हं/समान सेवाओं के िलए अपे23त
वगत अनुभव के वष% 3 Year (s) Past Experience of Similar Services required/इसी तरह क सेवाओं का
पछला आव8यक अनुभव है Yes MSE Exemption for Years Of Experience/अनुभव के वष/ से एमएसई छूट/ and Turnover/टन%ओवर के िलए एमएसई को छूट :ा; है Yes Startup Exemption for Years Of Experience/अनुभव के वष/ से <टाट%अप छूट/ and Turnover/ टन%ओवर के िलए <टाट%अप को छूट :ा; है Yes

Bid Number/बोली =मांक (
बड सं>या): GEM/2023/B/4129594 Dated/?दनांक : 25-10-2023 Bid Document/
बड द<तावेज़ 1 / 7

e/अनुभव के वष/ से <टाट%अप छूट/ and Turnover/ टन%ओवर के िलए <टाट%अप को छूट :ा; है Yes

Bid Number/बोली =मांक (
बड सं>या): GEM/2023/B/4129594 Dated/?दनांक : 25-10-2023 Bid Document/
बड द<तावेज़ 1 / 7

Document required from seller/
व=ेता से मांगे गए द<तावेज़ Experience Criteria,Bidder Turnover,Certificate (Requested in ATC),Additional Doc 1 (Requested in ATC),Additional Doc 2 (Requested in ATC),Additional Doc 3 (Requested in ATC),Additional Doc 4 (Requested in ATC) *In case any bidder is seeking exemption from Experience / Turnover Criteria, the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer Bid to RA enabled/
बड से Gरवस% नीलामी स?=य ?कया No Type of Bid/
बड का :कार Two Packet Bid Time allowed for Technical Clarifications during technical evaluation/तकनीक मूHयांकन के दौरान तकनीक <पJीकरण हेतु अनुमत समय 2 Days Estimated Bid Value/अनुमािनत
बड मूHय 1500000 Evaluation Method/मूHयांकन पKित Total value wise evaluation Bid Details/
बड
ववरण EMD Detail/ईएमड
ववरण Advisory Bank/एडवाईजर बMक State Bank of India EMD Amount/ईएमड रािश 25000 ePBG Detail/ईपीबीजी
ववरण Advisory Bank/एडवाइजर बMक State Bank of India ePBG Percentage(%)/ईपीबीजी :ितशत (%) 10.00 Duration of ePBG required (Months)/ईपीबीजी क अपे23त अविध (महने). 14 (a). EMD EXEMPTION: The bidder seeking EMD exemption, must submit the valid supporting document for the relevant category as per GeM GTC with the bid. Under MSE category, only manufacturers for goods and Service Providers for Services are eligible for exemption from EMD.

lid supporting document for the relevant category as per GeM GTC with the bid. Under MSE category, only manufacturers for goods and Service Providers for Services are eligible for exemption from EMD. Traders are excluded from the purview of this Policy./जेम क शत/ के अनुसार ईएमड छूट के इOछुक
बडर को संबंिधत केटेगर के िलए
बड के साथ वैध समिथ%त द<तावेज़ :<तुत करने है। एमएसई केटेगर के अंतग%त केवल व<तुओं के िलए
विनमा%ता तथा सेवाओं के िलए सेवा :दाता ईएमड से छूट के पा हM। RयापाGरयS को इस नीित के दायरे से बाहर रखा गया है। (b). EMD & Performance security should be in favour of Beneficiary, wherever it is applicable./ईएमड और संपादन जमानत रािश, जहां यह लागू होती है, लाभाथT के प3 मU होनी चा?हए। Beneficiary/लाभाथT : Pr. COMMISSIONER OF CUSTOMS (NS-I) Office Of The Commissioner Of Customs (NS-I), Jawaharlal Nehru Custom House,, Department of Revenue, Central Board of Excise and Customs (CBEC), Ministry of Finance (Pr. Commissioner Of Customs Ns-i) 2 / 7

Of The Commissioner Of Customs (NS-I), Jawaharlal Nehru Custom House,, Department of Revenue, Central Board of Excise and Customs (CBEC), Ministry of Finance (Pr. Commissioner Of Customs Ns-i) 2 / 7

Splitting/
वभाजन Bid splitting not applied/बोली
वभाजन लागू नहं ?कया गया. MII Compliance/एमआईआई अनुपालन MII Compliance/एमआईआई अनुपालन Yes MSE Purchase Preference/एमएसई खरद वरयता MSE Purchase Preference/एमएसई खरद वरयता Yes

1. If the bidder is a Micro or Small Enterprise as per latest definitions under MSME rules, the bidder shall be exempted from the requirement of "Bidder Turnover" criteria and "Experience Criteria" subject to meeting of quality and technical specifications. If the bidder is OEM of the offered products, it would be exempted from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. In case any bidder is seeking exemption from Turnover / Experience Criteria, the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer.
2. If the bidder is a Startup, the bidder shall be exempted from the requirement of "Bidder Turnover" criteria and "Experience Criteria" subject to their meeting of quality and technical specifications. If the bidder is OEM of the offered products, it would be exempted from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications.

technical specifications. If the bidder is OEM of the offered products, it would be exempted from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. In case any bidder is seeking exemption from Turnover / Experience Criteria, the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer. 3. The minimum average annual financial turnover of the bidder during the last three years, ending on 31st March of the previous financial year, should be as indicated above in the bid document. Documentary evidence in the form of certified Audited Balance Sheets of relevant periods or a certificate from the Chartered Accountant / Cost Accountant indicating the turnover details for the relevant period shall be uploaded with the bid. In case the date of constitution / incorporation of the bidder is less than 3-year-old, the average turnover in respect of the completed financial years after the date of constitution shall be taken into account for this criteria. 4. Years of Past Experience required: The bidder must have experience for number of years as indicated above in bid document (ending month of March prior to the bid opening) of providing similar type of services to any Central / State Govt Organization / PSU / Public Listed Company. Copies of relevant contracts / orders to be uploaded along with bid in support of having provided services during each of the Financial year. 5.

tate Govt Organization / PSU / Public Listed Company. Copies of relevant contracts / orders to be uploaded along with bid in support of having provided services during each of the Financial year. 5. Purchase preference to Micro and Small Enterprises (MSEs): Purchase preference will be given to MSEs as defined in Public Procurement Policy for Micro and Small Enterprises (MSEs) Order, 2012 dated 23.03.2012 issued by Ministry of Micro, Small and Medium Enterprises and its subsequent Orders/Notifications issued by concerned Ministry. If the bidder wants to avail the Purchase preference for services, the bidder must be the Service provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the offered service. If L-1 is not an MSE and MSE Service Provider (s) has/have quoted price within L-1+ 15% of margin of purchase preference /price band defined in relevant policy, then 100% order quantity will be awarded to such MSE bidder subject to acceptance of L1 bid price. OM_No.1_4_2021_PPD_dated_18.05.2023 for compliance of Concurrent application of Public Procurement Policy for Micro and Small Enterprises Order, 2012 and Public Procurement (Preference to Make in India) Order, 2017. 6.

ated_18.05.2023 for compliance of Concurrent application of Public Procurement Policy for Micro and Small Enterprises Order, 2012 and Public Procurement (Preference to Make in India) Order, 2017. 6. Estimated Bid Value indicated above is being declared solely for the purpose of guidance on EMD amount and for determining the Eligibility Criteria related to Turn Over, Past Performance and Project / Past Experience etc. This has no relevance or bearing on the price to be quoted by the bidders and is also not going to have any impact on bid participation. Also this is not going to be used as a criteria in determining reasonableness of quoted prices which would be determined by the buyer based on its own assessment of reasonableness and based on competitive prices received in Bid / RA process. 7. Past Experience of Similar Services: The bidder must have successfully executed/completed similar Services over the last three years i.e. the current financial year and the last three financial years(ending month of March prior to the bid opening): -

1. Three similar completed services costing not less than the amount equal to 40% (forty percent) of the estimated cost; or
2. Two similar completed services costing not less than the amount equal to 50% (fifty percent) of the estimated cost; or
3. One similar completed service costing not less than the amount equal to 80% (eighty percent) of the estimated 3 / 7

ot less than the amount equal to 50% (fifty percent) of the estimated cost; or 3. One similar completed service costing not less than the amount equal to 80% (eighty percent) of the estimated 3 / 7

cost. Additional Qualification/Data Required/अितGरW योXयता /आव8यक डेटा Introduction about the project /services being proposed for procurement using custom bid functionality:1698223996.pdf Instruction To Bidder:1698224002.pdf Pre Qualification Criteria ( PQC ) etc if any required:1698224024.pdf Scope of Work:1698224029.pdf Special Terms and Conditions (STC) of the Contract:1698224043.pdf Service Level Agreement (SLA):1698224047.pdf Payment Terms:1698224070.pdf Penalties:1698224075.pdf Quantifiable Specification / Standards of The Service/ BOQ:1698224113.pdf Project Experience and Qualifying Criteria Requirement:1698224117.pdf Educational Qualification including Profile of SME/Consultants /Professional Resources /Technical Resources if they are part of Project .:1698224123.pdf GEM Availability Report ( GAR):1698224128.pdf Buyer's Competent Authority Approval:1698224133.pdf Any other Documents As per Specific Requirement of Buyer -1:1698224138.pdf Any other Documents As per Specific Requirement of Buyer -2:1698224142.pdf Buyers are requested to upload the format for price breakup of the lumpsum offering to be provided by the service provider (Please provide the format if financial upload required is selected as "Yes" while creating Bid):1698224146.pdf Custom Bid For Services - Annual Maintenance Service ( 1 ) Technical Specifications/तकनीक
विश
Jयाँ Specification Values Core

upload required is selected as "Yes" while creating Bid):1698224146.pdf Custom Bid For Services - Annual Maintenance Service ( 1 ) Technical Specifications/तकनीक
विश
Jयाँ Specification Values Core Description /Nomenclature of Service Proposed for procurement using custom bid functionality Annual Maintenance Service Regulatory/ Statutory Compliance of Service YES Compliance of Service to SOW, STC, SLA etc YES Addon(s)/एडऑन Additional Specification Documents/अितGरW
विश
J द<तावेज़ 4 / 7

Consignees/Reporting Officer/परे
षती/Gरपो?ट[ग अिधकार S.No./=. सं. Consignee Reporting/Officer/ परे
षती/Gरपो?ट[ग अिधकार Address/पता The quantity of procurement "1" indicates Project based or Lumpsum based hiring. Additional Requirement/अितGरW आव8यकता 1 Avanish Bajpai 400707,OFFICE OF COMMISSIONER OF CUSTOM(G) JNCH NAHAVA SHEVA URAN 1 N/A Buyer Added Bid Specific Terms and Conditions/=ेता ]ारा जोड़ गई
बड क
वशेष शत_

1. Generic OPTION CLAUSE: The buyer can increase or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration
2. Generic
3. The Seller shall not assign the Contract in whole or part without obtaining the prior written consent of buyer.
4. The Seller shall not sub-contract the Contract in whole or part to any entity without obtaining the prior written consent of buyer.

or part without obtaining the prior written consent of buyer. 2. The Seller shall not sub-contract the Contract in whole or part to any entity without obtaining the prior written consent of buyer. 3. The Seller shall, notwithstanding the consent and assignment/sub-contract, remain jointly and severally liable and responsible to buyer together with the assignee/ sub-contractor, for and in respect of the due performance of the Contract and the Sellers obligations there under. 3. Service & Support AVAILABILITY OF OFFICE OF SERVICE PROVIDER: An office of the Service Provider must be located in the state of Consignee. DOCUMENTARY EVIDENCE TO BE SUBMITTED. 4. Service & Support Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free Telephone No. for Service Support. 5. Certificates Bidder's offer is liable to be rejected if they don't upload any of the certificates / documents sought in the Bid document, ATC and Corrigendum if any. 6. Payment PAYMENT OF SALARIES AND WAGES: Service Provider is required to pay Salaries / wages of contracted staff deployed at buyer location first i.e. on their own and then claim payment from Buyer alongwith all statutory documents like, PF, ESIC etc. as well as the bank statement of payment done to staff. 7. Past Project Experience Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any 5 / 7

ESIC etc. as well as the bank statement of payment done to staff. 7. Past Project Experience Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any 5 / 7

one of the following documents may be considered as valid proof for meeting the experience criteria:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c. Any other document in support of contract execution like Third Party Inspection release note, etc.Proof for Past Experience and Project Experience clause: For fulfilling the experience criteria any one of the following documents may be considered as valid proof for meeting the experience criteria:a. Contract copy along with Invoice(s) with self-certification by the bidder that service/supplies against the invoices have been executed.b. Execution certificate by client with contract value.c. Any other document in support of contract execution like Third Party Inspection release note, etc. Disclaimer/अ<वीकरण The additional terms and conditions have been incorporated by the Buyer after approval of the Competent Authority in Buyer Organization, whereby Buyer organization is solely responsible for the impact of these clauses on the bidding process, its outcome, and consequences thereof including any eccentricity / restriction arising in the bidding process due to these ATCs and due to modification of technical specifications and / or terms and conditions governing the bid.

thereof including any eccentricity / restriction arising in the bidding process due to these ATCs and due to modification of technical specifications and / or terms and conditions governing the bid. Any clause(s) incorporated by the Buyer regarding following shall be treated as null and void and would not be considered as part of bid:-

1. Definition of Class I and Class II suppliers in the bid not in line with the extant Order / Office Memorandum issued by DPIIT in this regard.
2. Seeking EMD submission from bidder(s), including via Additional Terms & Conditions, in contravention to exemption provided to such sellers under GeM GTC.
3. Publishing Custom / BOQ bids for items for which regular GeM categories are available without any Category item bunched with it.
4. Creating BoQ bid for single item.
5. Mentioning specific Brand or Make or Model or Manufacturer or Dealer name.
6. Mandating submission of documents in physical form as a pre-requisite to qualify bidders.
7. Floating / creation of work contracts as Custom Bids in Services.
8. Seeking sample with bid or approval of samples during bid evaluation process.
9. Mandating foreign / international certifications even in case of existence of Indian Standards without specifying equivalent Indian Certification / standards.
10. Seeking experience from specific organization / department / institute only or from foreign / export experience.
11. Creating bid for items from irrelevant categories.
12. Incorporating any clause against the MSME policy and Preference to Make in India Policy.

itute only or from foreign / export experience. 11. Creating bid for items from irrelevant categories. 12. Incorporating any clause against the MSME policy and Preference to Make in India Policy. 13. Reference of conditions published on any external site or reference to external documents/clauses. 14. Asking for any Tender fee / Bid Participation fee / Auction fee in case of Bids / Forward Auction, as the case may be. Further, if any seller has any objection/grievance against these additional clauses or otherwise on any aspect of this bid, they can raise their representation against the same by using the Representation window provided in the bid details field in Seller dashboard after logging in as a seller within 4 days of bid publication on GeM. Buyer is duty bound to reply to all such representations and would not be allowed to open bids if he fails to reply to such representations. This Bid is governed by the General Terms and Conditions/सामा)य िनयम और शत_, conditons stipulated in Bid and Service Level Agreement specific to this Service as provided in the Marketplace.

ntations. This Bid is governed by the General Terms and Conditions/सामा)य िनयम और शत_, conditons stipulated in Bid and Service Level Agreement specific to this Service as provided in the Marketplace. However in case if any condition specified in General Terms and Conditions/सामा)य िनयम और शत_ is contradicted by the conditions stipulated in Service Level Agreement, then it will over ride the conditions in the General Terms and Conditions. In terms of GeM GTC clause 26 regarding Restrictions on procurement from a bidder of a country which shares a land border with India, any bidder from a country which shares a land border with India will be eligible to bid in this tender only if the bidder is registered with the Competent Authority. While participating in bid, Bidder has to undertake compliance of this and any false declaration and non-compliance of this would be a ground for immediate termination of the contract and further legal action in accordance with the laws./जेम क सामा)य शत/ के खंड 26 के संदभ% मU भारत के साथ भूिम सीमा साझा करने वाले देश के
बडर से खरद पर :ितबंध के संबंध मU भारत के साथ भूिम सीमा साझा करने वाले देश का कोई भी
बडर इस िन
वदा मU
बड देने के िलए तभी पा होगा 6 / 7

जब वह
बड देने वाला स3म :ािधकार के पास पंजीकृत हो।
बड मU भाग लेते समय
बडर को इसका अनुपालन करना होगा और कोई भी गलत घोषणा ?कए जाने व इसका अनुपालन न करने पर अनुबंध को तdकाल समा; करने और कानून के अनुसार आगे क कानूनी कार%वाई का आधार होगा। ---Thank You/ध)यवाद--- 7 / 7