Computer Hardware Maintenance Work Tender

GOVERNMENT OF INDIA, MINISTRY OF FINANCE INDIAN CUSTOMS- MUMBAI ZONE-II OFFICE OF THE COMMISSIONER OF CUSTOMS (NS-I) JAWAHARLAL NEHRU CUSTOM HOUSE, NHAVA SHEVA TAL-URAN, DIST.

• RAIGAD, MAHARASHTRA
• 400707 F. No. EDI-233/04-05 JNCH (Part-Ill) Date: .09.2022 E-TENDER NOTICE The Commissioner of Customs, NS-1, Mumbai Zone-ll, JNCH invites tenders from interested bidders in two bid systems (Technical and financial) through e-submission of competitive bids from the reputed and experienced Companies/Firms/Contractors/Enterprises for the Comprehensive Annual Maintenance Contract (AMC) work for a period of one year from the date of awarding a Contract for the maintenance of Desktop Computers, Printers, Server, Hardware items installed at various Sections/Departments of Mumbai Customs Zone-lI in JNCH. The technical bid will cover information relating to all aspects other than the price quoted and the Financial bid will cover the price quoted in the given proforma in the Annexures part of this tender document.

The tender documents including the application form, format for Technical Bid and Financial Bid etc. are enclosed as Annexure to this Tender Notice which are available on our websites www.jawaharcustoms. gov. in and www.gem. gov. in. Any change/modification in the tender enquiry will be intimated through the above websites only. Bidders are, theretore, requested to visit above mentioned websites regularly to keep themselves updated. For reference the CRITICAL DATE SHEET is given below: Sr. No.

ugh the above websites only. Bidders are, theretore, requested to visit above mentioned websites regularly to keep themselves updated. For reference the CRITICAL DATE SHEET is given below: Sr. No. Description of Activities Published date Date (dd/mm/yyyy) and Time (hrs) 05.09.2022 06.00 PM Bid Submission start date 06.09.2022 05.00 PM Bid submission last date 27.09.2022. 05.00 PM Technical bid opening date 29.09.2022 12.00 PM 3. EMD (Earnest Money Deposit): Earnest Money Deposit asper GeM is to be deposited through GcM portal or at EDI (HW/JNCH in the form of a Demand Draft of Rs.25,000 (Rupees Twenty-Five Thousand Only) of any nationalized bank in the name of "PAO CUSTOMIS, NHAVA SHEVA" 1in an original and scanned copy of EMD is to be uploaded with tender. Exemptions applicable to MSME & NSIC etc. are as per Gol Rules. If any of the bidders desires to submit

EMD in EDI(HW)YJNCH, the same should be submitted within the time limit i.e. the last dalc or submission of the bid. Bids received without EMD will be rejected. 4. Details of documents enclosed Sr. No. Annexure Title of the Document TERM OF REFERENCE Annexure-A Annexure-B GENERAL TERMS AND CONDITIONS Annexure-C PREQUALIFICATION CONDITIONS 4 Annexure-D INSTRUCTIONS FOR ONLINE BID SUBMISSION Annexure-E TENDER ACCEPTANCE LETTER Annexure-F CHECKLIST FOR BIDDERS FORMAT FOR TECHNICAL BID FORMAT FOR FINANCIAL BID Annexure-u Annexure-H 5. The details of eligibility criteria, specifications, the scope of work, terms and conditions, agreement details, payment schedules etc.

ICAL BID FORMAT FOR FINANCIAL BID Annexure-u Annexure-H 5. The details of eligibility criteria, specifications, the scope of work, terms and conditions, agreement details, payment schedules etc. shall be as per Annexures to this Tender Notice. In case of any further clarification or queries, the bidders may contact the Superintendent of Customs, EDI Hardware, Office of the Commissioner of Customs, NS-I, Jawaharlal Nehru Custom House, Nhava Sheva, Tal. Uran, Dist.-Raigad, Maharashtra-400707 during office working hours. 6. The Commissioner of Customs, NS-I, Jawaharlal Nehru Custom House, Nhava Sheva, Tal. Uran, Dist.-Raigad, Maharashtra-400707, reserve the right to reject any or all of the bids without assigning any reason. -(Yogesh S. Chitte) Deputy Conimissioner of Customs, EDI, Hardware, JNCHH Encl: As above Copy to:

1. Notice Board, JNCH
2. AO, EDI Software, JNCII- for uploading on the departmental wehsite,
3. Supd/CHS, NCH- to paste on Notice Board
4. DC'CHS, NCH- to paste on Notice Board

s above Copy to:

1. Notice Board, JNCH
2. AO, EDI Software, JNCII- for uploading on the departmental wehsite,
3. Supd/CHS, NCH- to paste on Notice Board
4. DC'CHS, NCH- to paste on Notice Board

ANNEXURE-A TERM OF REFERENCE 1.0 BACKGROUND JNCH comprises Mumbai Customs Zone-11 the biggest Customs Zone in the country in terms o revenue collection. It is also the biggest in terms of import and export cargo handled in conlainers (N Port). In order to match the standards of the speed and volume of work at JNCH, it is necessary to keep the IT hardware/software systems in place. 2.0 OBJECTIVE The objective of the project is to have a systematic, comprehensive annual maintenance contract at JAWAHARLAL NEHRU CUSTOM HOUSE, NHAVA SHEVA, TAL-URAN, DIST.- RAIGAD, MAHARASHTRA-400707 for maintenance of Desktops, Laptops, Printers, Scanners, UPS etc. so as to ensure minimum downtime of the system. 3.0 THE ScOPE OF WORK Details of the assets installed at various Sections/Departments of Mumbai Customs Zone-ll in JNCH anda few other locations located outside JNCH are as below in Table A: Table-A Sr. No Item Name Total Number Normal PC and All-in-One PC S00 I-Mac All-In-One Normal Printer 314 |All-In-One Printer 51 High-Speed Scanner 16 Kiosk Machines Any equipment/machine/item to be purchased in No. not available. future Some of the desktops/PCs and printers are in warranty period and details will be provided to the service provider after awarding the contract. These are the assets available at the time of Tender Publication.

desktops/PCs and printers are in warranty period and details will be provided to the service provider after awarding the contract. These are the assets available at the time of Tender Publication. Assets are likely to increasc/decrease as per administrative ease and requirement. Desktop Computers: HP, HCL, Acer, Lenovo cte. of different configurations vir ) Dual Core -2/2.4/4/1.8 GHz, 1) Core 2 Dual /1024/160 /320 LCD/LED (ii) Core 2 Duo /30-2.2/2.6/ 2.4/ 2.9 GHz (iv) Intel i3 System 2.9/3.0 Gliz and Intel is System, i7 system 2GB,4GB, SGB & 16GR RAM (DDR II, IIM and IV). 500 GB, 1TB HDD and 256 i!3 (m.2nvme ssd) (pre-loaded system) ctc. Desktop Printers: ) HP LaserJet 1505, 1020, 1108. (ii) HP ALL IN ONE LaserJet PRO MII36,

(1i) HP LaserJet Color PRO 200 MFP 27 6, MEP 22 6DW, MEP M128FW, MFP MI28NW, MFP M177 FW, Samsung MIL1640, MI.1610, MI1676, MI.21o (iv) Canon All in one printer, LBP2900, MF4570DN, LBPB6030 etc. () Epson all in one Printer (Color printer). 3.1 Maintenance and Updation Serviees would cover the following i. he AMC is for a one-year period from the date of awarding this Contract. The bidder will ensure to physically engage and station at office premises well Qualified Hardware-Software Service Enginecrs/Technicians and Antivirus support Engineers of Computers, Printers-service & Tepair and having expertise in software, hardware, projector and misc. operations along with sound system operation so as to ensure uninterrupted sessions in the conference hall.

Printers-service & Tepair and having expertise in software, hardware, projector and misc. operations along with sound system operation so as to ensure uninterrupted sessions in the conference hall. However, at least Five resident engineers (one for the printer and motherboard) should be made available during office hours and as and when required depending on the urgency and exigency of work. . The following are the requirements for the above services: Qualifications Work Experience Requirement Duties Description Minimum

1. Work experience in the field of| Experience of During office in Management of Systems & more than 03 timings, 9:30 am and to 6:30 pm on Diploma Computer Network Administration years (Window & Linux for server), | knowledgeable every working day to regularly & on Engineering (Hardware & Mailings Outlook, IBM Lotus enough Software) Notes Account/Salary Payroll troubleshoot any holidays as and Systems Development in FOX hardware Pro or JAVA base language, VM software-related receive or when required to instructions about Ware Server for different Port problems. Connection. repair/maintenance tasks in hand. ii) Good knowledge of Microsoft Office, Windows Operating Systems & Apple Mac etc. iii) Management of Local Area Network and Internet mailing system. iv) Apple Mac various Antivirus software operating systems. .2 The vendor is liable to install/update Anti-virus software procured by' the Depirtnient tor all the Desktop Computer/Laptops installed herein.

ac various Antivirus software operating systems. .2 The vendor is liable to install/update Anti-virus software procured by' the Depirtnient tor all the Desktop Computer/Laptops installed herein. The Vendor shall update and renmove the Viruses from the CPCLAN Network system of the desktop computer & Server. .3 The vendor shall carry out preventive maintenance service every month tor the 1Desktep Computers/ peripherals which would include (1) Scanning of the Hard TDisk Drive for bad secetors i.c. outdated/expired, the same has to be updated/installed with a new one (11) cihecking and

Cieaning oI keyboard/ mouse for proper operation. (iii) Cleaning of the printer, Checking v functioning and ensuring proper printing on puper. 3.4 The AMC being Comprehensive shall include services and repairs or replacetnen deleclive parts like hard disk, wires, cables, chords, cards, Mother Board, circuit board, all hardware parts etc. The Hardware maintenance support includes operating system support ana corrective and preventive maintenunee. . BCing a comprehensive contract, all liabilities arising out of any fault during the repacement of any parts of the alrendy funetioning system will be borne by the vendor firn, if not mentioned separately otherwise.

ive contract, all liabilities arising out of any fault during the repacement of any parts of the alrendy funetioning system will be borne by the vendor firn, if not mentioned separately otherwise. 3.6 Maintenance includes Maintenanee of Conference Room devices like Projector, Wireless Keyboard, mouse and all other related cquipment, and all software related to user operations like video conferencing software, MS Windows, MS Office, Photoshop Page maker, Corel draw, Turbo C++, Visual Fox Pro, Blue J, also Antivirus Security Software support. 5.7 Spare parts supplied by the vendor in lieu of irreparable components should be brand new/ original and of reputed or same manufacturer for giving a satisfactory performance. Used/ repaired spare parts will not be accepted. 3.8 The service provider will replace necessary parts, with equivalenu branded parts, free of cost, if found defective. In case of replacement, the defcctive spares covered under this contract shall remain the property of Indian Customs. 3.9 The service provider shall provide 10 desktops for backup which has to be given to users when the system of the user is under repair/maintenance. 3.10 Annual Maintenance Contract (A.M.c.) would be comprehensive i.e. including the cost of new/ original spares for the proper functioning of all systems and sub-systems. If any part gives repeated problem i.e. two repairs in a maximum period of one-month time then it must be replaced immediately by the vendor with an original part.

g of all systems and sub-systems. If any part gives repeated problem i.e. two repairs in a maximum period of one-month time then it must be replaced immediately by the vendor with an original part. 3.10 The vendor shall provide all assistance in the upgradation of hardware on an actual cost basis during the period of A.M.C. as per the requirement of this oflice. 3.11 Software support with reference to installationof WINDOWS 77 Window 8'8.1/10, latest version of word processing software, spread wheel software, database sottware. EXCUS sotware DTP software, presentation software, MS Office 2003/2013/2016/2019, antivirus ete. or any latest verSion of the same, support be provided in case of any problem is reported by the user S12 The maintenance service by the Comnpany shall inelude monthly preventive service and breakdown maintenance of' all computer hardware items in this C'ustom llouse, i.c. Jawaharlal Nehru Custom House, Nhava Sheva and a few examination sites/section oflices in the Docks area nearby JNCH only. 3.13 Response ime in call registered should not be more than 4 hours trom the time of reporting of major 1ault by the User. In case of tailure on the part of the vendor to put the system Comnuler/Printer/Router/letc.) in workiny: conlition. a nenalty of Rs. 1000/- per diay shall be

reporting of major 1ault by the User. In case of tailure on the part of the vendor to put the system Comnuler/Printer/Router/letc.) in workiny: conlition. a nenalty of Rs. 1000/- per diay shall be

imposed which will be deducted from the quarterly payment of the A.M.C. to the vendor. Flowever, ne penaity clause will not be applicable if a stand-by system/ computer peripheral i1s providcd by the contractor firm. .l4he Kesident Engineers deployed by the vendor shall attend to all the calls on the same day ot lodging a complaint failing which penalty as proposed above will be levied and deducted from the bill submitted during the quarterly period. 3.l5 Whenever during the period of the maintenance contract, the service of the company 15 found to be violating any of the conditions governing the Maintenance Contract; this office has the right to terminate the contract immediately without any compensation. S.l6 The vendor shall not sub-contract / outsource the hardware maintenance jobs to any other agency. In the case of firms that do not have their registered office in Mumbai, they should have at least an operational office at Mumbai/ Navi Mumbai/lhane. The contact address and the strength of the office should also be indicated. 3.17 If required, services may be executed on Saturday/Sunday and Holidays, and after office hours also to complete the task with prior intimation to the department. 3.18 The A.M.C.

e indicated. 3.17 If required, services may be executed on Saturday/Sunday and Holidays, and after office hours also to complete the task with prior intimation to the department. 3.18 The A.M.C. Service Provider shall promptly attend to all complaints/ problems reported and complaints should be rectificd to the user's satisfaction by the deployed Resident Engineer before the end of the next working day from the time of booking of the complaint. 3.19 Repair/ retrieval of data in case of computer & their peripherals to be done by the service provider. 3.20 The Resident Engineers deployed by the vendor shall conduct all-video conferences in the JNCH building whenever required. 3.21 If systems/ sub-systems are required to be taken out of the office for repairing then a standby system/ subsystem of similar configuration and quality acceptable to this office be provided on a returnable basis. The contractor will be responsible for the transportation and delivery of the system/ subsystem. Such hardware under repair should be repaired to the satisfaction of the user/ the department and returned within a period of a maximum of fifteen days. 3.22 The vendor should provide their own source of manpower at the time of shifting. relocating, and installation of the computer systems and its peripherals. No manpower wll be provided by the department. .L3 The payment for last quarter would, however, be made only on successtully handing over The Desktop Computers, printers clc.

nd its peripherals. No manpower wll be provided by the department. .L3 The payment for last quarter would, however, be made only on successtully handing over The Desktop Computers, printers clc. in a condition and status not less than that in which they were Taken over, to the next years contractor. Flowever, if the delects or shorteomings noticed during next year's Handing over/laking over are not sct right by the successtul vendor of this tender notice then the same will be done by the Departinent through other mens and the cost towards that would be dedueted trom the last quarter bill to be paid to them.

S.24 ne Payment will be made on a quarterly basis as per the terms and conditions or ender nouce anter satistactory completion of cach quarter. The payment is subject to TDS applicable as per the Income Tax Act, 1961. 3.25 Ihe Resident Enginecr of the vendor shall maintain system checks report and call atendance register which shall be verified and countersigned by the officer-in-charge ol ne respective section or the User of the respective computer systems, which should be enclosed with the quarterly bill submitted by the vendor for payment. 3.26 In case, the service is not found satisfactory this office will terminate the contract on its own and accordingly the contractor will be informed. 3.27 The salary/ emolument paid by the firm to the Resident Engineer (RE) should be as per labour laws of the State of Maharashtra. The compliance report of the same should be submitted with the quarterly bill or as and when required.

e firm to the Resident Engineer (RE) should be as per labour laws of the State of Maharashtra. The compliance report of the same should be submitted with the quarterly bill or as and when required. 3.28 The AMC service provider shall repair/upgrade all the hardware/software assets of the department. 4.0 LOCATION The location to provide service would be Jawaharlal Nehru Custom House, Nhava Sheva as most of the systems are in JNCH only. However, few offices are stationed at docks and others areas also for which also the maintenance service is to be provided. 5.0 SPECIFIC CONDITIONS 5.1 AMC shall also cover damages due to the following: a) High Voltage fluctuations b) Burn out of parts 5.2 The AMC cost is inclusive of the cost of spare parts required for maintenance of all Computers, Laptops, Printers, Scanners, UPS etc. as listed above. 5.3 Necessary arrangement to prevent the system damages troma technical point of view (ligh voltage fluctuations) has to be ensured by the vendor 5.4 In case of reinstallation of software, the AMC vendor will not install a pirated copy in any circumstance.

echnical point of view (ligh voltage fluctuations) has to be ensured by the vendor 5.4 In case of reinstallation of software, the AMC vendor will not install a pirated copy in any circumstance.

ANNEXURE- B GENERAL TERMS AND CONDITiONS nis office does not bind itself to accept the lowest tender and reserves the right to reject any or all the tenders in which any of the criteria are not fulfilled, without assigning any reason whatsoever. Tenders in which any of the particulars and prescribed information are inadequate or incomplete in any respect or the prescribed conditions are not fulfilled, are liable to be rejected 3. Successtul bidder shall be responsible for the comprehensive operation and maintenance neuding repairs/replacement and preventive maintenance, of the sites within the scope of works, as outlined above of this proposal on the terms and conditions hereinafter mentioncd. 4. The work order will be issued to the successful bidder only after the verification of the original documents. 5. The Successful bidder shall submit monthly reports to the Deputy Commissioner of Customs (EDI, H/W), JNCH certifying the satisfactory working condition of all the desktop computers, Printers and all others from the concerned section heads in this Custom House and Docks site. 6. In case of dispute, the department reserves the right to a final decision on the interpretation of the term and condition, Scope of Work etc. of this tender notice. .

om House and Docks site. 6. In case of dispute, the department reserves the right to a final decision on the interpretation of the term and condition, Scope of Work etc. of this tender notice. . In case of dispute, the decision of the Commissioner of Customs NS-I shall be final and binding on both parties. 5. At any point in time contract may be terminated without assigning any reason thereof. . All typographical errors are subject to corrections. [0. All the terms & conditions of this AMC should comply. 1. Deviation, if any, from terms and conditions will not be entertained. 12. The firm shall be responsible for any damage in servicing/overhauling of machines and the firm has to repair the machine at its own cost. 13. The firm shall not assign or sublet any portion of the work except with written consent of Competent authority, failing which Competent Authority may terminate the contract, where upon the performance guarantee/ security deposit shall be forfeited at the absolute disposal of Competent Authority. 14. Alltools, accessories, hardware, terminal, connector, multi-meter ete. desired for the testing and repair at the site have to be maintained by the lim on its own cost. The cquipment shall be complete in all respects whether such details are mentioned or not. 15. Any damage to the machines due to natural calamities such as earthquakes, fire cte. may not be covered under AMC. 16.

be complete in all respects whether such details are mentioned or not. 15. Any damage to the machines due to natural calamities such as earthquakes, fire cte. may not be covered under AMC. 16. If the information provided by the firm is lound to be talse at any pont of time, the department reserves the right to reject such tender at any stage or to cancel the contr.ict, it aw.arted, and forfeit the earnest moncy. The department reserves the right to upprade any of 1ts machines from any vendor. The payment ot the Comprehensive Annual Maintenance Contract of the machines shall be as per specilications given in Financial Bid Table. If the specitications shitt towards the higher side then payment lor the machine with higher specitications shall be paid (lt should be informed

in advance by the im). Any other device within the machine, if upgraded shall come under Comprenensive Annual Maintenance Contract, as and when its warranty is over, in lieu of an older device. For example, if CD ROM is replaced with a new CD R/W then the new CD RW shal come under the Comprehensive Annual Maintenance Contract as and when its Warranty period is over in lieu of the Comprchensive Annual Maintenance Contract of thec old CD ROM. IT therc 5 any specitic device, which cannot be covered under normal replacement then, it should be informed in advance by the firm. 17.

prchensive Annual Maintenance Contract of thec old CD ROM. IT therc 5 any specitic device, which cannot be covered under normal replacement then, it should be informed in advance by the firm. 17. Aller completion of the AMC period or after the termination of the contract, the firn (presently holding AMC) is responsible to handover all the machines in working condition, which were under AMC with the firm unless it was communicatcd/mutually agreed earlier. Qtherwise, The department reserves the right to get faulty machines repaired by any other fim at the cost of the AMC firm. 18. The payment shall have to be paid by the firm (holding AMC before handover) for which the department shall adjust from the Performance Guarantee and from the running bills of AMC, and if the amount is insuflicient then the fim (holding AMC before handover) shall be liable to pay the whole due amount. 19 FORFEITURE OF EMD: The EMD will be forfeited under the following conditions: (a) If the tenderer withdraws or amend, impairs or derogates from the tender in any respect within the period of validity of the tender. (b) If the bidder withdraws the bid before the expiry of the validity period of 90 days of the bid or within the time frame of extension given by COMMISSIONER OF CUSTOMS, NS-I, MUMBAI ZONE-I1, JNCH in special case communicated before the expiry of the bid. () f the bidder fails to comply with any of the provisions of the tems and conditions of the bid document.

OMS, NS-I, MUMBAI ZONE-I1, JNCH in special case communicated before the expiry of the bid. () f the bidder fails to comply with any of the provisions of the tems and conditions of the bid document. (d) If the selected bidder fails to execute the agreement in the preseribed format and funish the bank guarantee within the prescribed time. 20. RETURN OF EMD: (a) The earnest money of all the unsuccessful bidders will be returned as early as possible ater the expiry of the period of the bid validity but not later than 30 days of the issue of the work onder to the successful bidder. (b) The EMD of the successful bidder shail be returned ater receiving the Bank Guarantee or may be adjusted against the BG, otherwise, EMD shall be returmed along with the release of the first quarter payment of AMC. (¢) No interest will be paid by JNCH on the Earnest Money Deposit. 21. PERFORMANCE SECURITY: i) The successful bidder has to submit Pertormance Security cquivalent to 0% of the contract amount valid for one ycar in the form of Demand Dralt. pay order of scheduled bank valid tor three months or in the form ofFD/BG at the time of sub1nitting agreement and Term of Reference within seven days of issue of letter of award. ii) If perlormance security is deposited by the

d tor three months or in the form ofFD/BG at the time of sub1nitting agreement and Term of Reference within seven days of issue of letter of award. ii) If perlormance security is deposited by the

uecssiDIdder in the lorm of lFD/BG, it shall be returncd at the end of the contract period or aner lhe lermination of the contraet. If deposited in the form of DD, it will be paid at the end o the contract period without any interest. 22. PRICES: - Prices quoted shall be final and inelusive of all taxes. 23. BREAK UP OF PRICES: The total number of machines muy increase or decrcasc subject to actual rcquirermeats a the time of issuing the work order. There are few machines which are under warranty (details of Such machines will be provided at the time of contract). In future, as and when the warranty of these machines is over, systems will come under AMC as per approved rates for which intimation by the department will be communicated to the firm. The number of machines found in working condition (shall be inspected jointly by the firm and EDI Section, JNCH officials) on the date of taking over by the firm shall be covered under AMC and exact AMC cost calculation shall be based on those real numbers. i. The systems which are covered under warranty require software support only and the rates may be quoted accordingly for AMC (without hardware support). ii. Quotation for One Year AMC should be submitted mentioning clearly in figures and in words. The total amount should also be clearly mentioned, summing up all break ups.

thout hardware support). ii. Quotation for One Year AMC should be submitted mentioning clearly in figures and in words. The total amount should also be clearly mentioned, summing up all break ups. There should be no typographical error in the final quote. The quoted cost must be without any precondition of a minimum number of machines or any other condition put by the tenderer. iv. The AMC cost should be inclusive of the cost of spare parts required for maintenance of all systems as listed. The spare parts should be of the same make as far as possible. If replacement is done, the faulty parts shall become the property of JNCH and have to be deposited with the EDI Hardware department. The replacement of parts will be verified by the EDI Hardware department. The AMC cost should be inclusive of the salary/emolument paid to Resident Engineer v. which would be paid by the firm. 24. TAXES AND DUTIES: GST and/or any other applicable taxes and duties will NOT e paid extra. Hence Taxes should be included in the rates quoted. 25. MODE OF PAYMENTS: Payment will be made on a quarterly basis through online paymenPFMS alter raising the demand by submission of the bill in triplicate, on obtaining a Satistactory performance certilicate Page from the users. 6.

be made on a quarterly basis through online paymenPFMS alter raising the demand by submission of the bill in triplicate, on obtaining a Satistactory performance certilicate Page from the users. 6. PENALTY: Failure to reclily a down system (Desktops, I.aptops, P'rinter & Scanner) for more than two Working days (alter logging he complaint) for any reason like non-availabilty of spires, ron- availability of Maintenance Engineer will be taken seriously and shall attract a penalty of a'l O0- per item per day Irom the date of lailure of the system. This amount shall be deducted trom the running payment without any notice to the fim Failure to rectily a down system (UP'S) lor more than two working days (after logging the 11. complaint) for any reason like non-availability or spares, non-availability of NMaintenanee Engineer will he taken seriously and shall attract a penal1y of @20O0/- per UP'S trom the date of failure of

the system. This amount shall be deducted from thee running payment without any notice to the firm. 11. Absence of Resident Engineers in JNCH for a single day (upto maximum three days consecutively) shall attract a penalty of @100/ per day and for more than three days consecuivey including holiday, if any in between, shall attract a penalty of @200/- per day and if the absence IS more than a week then contract may be cancelled by COMMISSIONER OF CUSTOMS, NS , MUMBAI ZONE-I, JNCH or the tenure of Contract shall extend automatically for the period when RE was absent.

ence IS more than a week then contract may be cancelled by COMMISSIONER OF CUSTOMS, NS , MUMBAI ZONE-I, JNCH or the tenure of Contract shall extend automatically for the period when RE was absent. Cumulative penalty cannot exceed 25% of the total contract value (on quarterly basis). V.

dectarauuon b . The bidder intending to submit the lender shall be Hardware & Software maintenance and have an experience in this field 1or more han two years, Experience in Central Govermment Department will be preferred along with cxperience in UNIXV Linux based system having AMC. The bidder should be having work orders for similar kind of work of around Five hundred Desktop computers and 350 printers, AMC for Printers and other hardware in any Central Govt./ State Govt./Semi Govt. Organizations in Mumbai will be considered. vii. The bidder should have a quality management certificate ISO 9001:2008 in support of providing their qualitative services. vii. The bidder must have obtaincd a Permanent Account Number (PAN) under Income Tax Act. 1961. X. The service provider should have obtained GST registration. 2. BID SUBMISSION: Bids shall be submitted onlinc only at GeM website: hip/gem go1 in. The bidders are advised to follow the instructions provided in the above-said portal as "Instructions to Bidder tor Online Bid Submission" for online submission of bids. Bid documents may be scanned with To0 dpi with a black and white option which helps in reducing size of the scanned document. ii. For any clarification regarding tender, contact to Supdt.

f bids. Bid documents may be scanned with To0 dpi with a black and white option which helps in reducing size of the scanned document. ii. For any clarification regarding tender, contact to Supdt. EDlardware over teephorne no 022-2724 4717 and email id edijnch@gmail.com ii. Not more than one tender shall be submitted by one bidder or bidlers. V. Tenderer who has downloaded the tender fron the JNCTI website (tor relerence only) and Ciem website utps://gem gov. in shall not tamper/modity the tender torn including the downloaded financial bid template in any manner. In case il the sane is tound to be tempered modified in any manner, a tender will be completely rejected arnd FMDwould be torteited and nderer is liable to be banned trom doing business with JNCH.

Intending lenderers are advised to visit JNCIl website www.jawahurcustoms. zY. I7 or V. relerence only) and GeM website https://gem.gov.in/ regularly till end date of submission of tender Page for any corrigendum/ addendum/amendment. VI. At any time, prior to the deadline for submission of Bids, COMMISSIONER OF CUSTOMS, NS-1, MUMBAI ZONE-11, JNCH may, for any reason deemed fit by it, modily the Bid documents by issuing suitable amendment(s) to it. The amendmcnt will be uploaded on GeM & INCH website only.

CUSTOMS, NS-1, MUMBAI ZONE-11, JNCH may, for any reason deemed fit by it, modily the Bid documents by issuing suitable amendment(s) to it. The amendmcnt will be uploaded on GeM & INCH website only. In order to provide reasonable time to the prospective Bidders to take necessary aclion in preparing their Bids as per the amendment, COMMISSIONER OF CUSTOMS, NS-I, MUMBAI ZONE-II, JNCH may, at its discretion extend the deadline for the submission of Bids and other allied time frames, which are linked with that deadline. Prospective bidders are advised to visi/see Gem.gov.in & JNCH website on regular basis for any change in NIT schedule, amendmenU corrigendum in Bid Document including technical requirement. i. Bids will be opened as per date/time as mentioned in the Tender Critical Date Sheet. vii. The department reserves the right to cancel all the tenders without assigning any reasons at any time. X. Canvassing in any lorm in connection with tender is strictly prohibited and the tenders submitted by the contractor who resort to be canvassing, will liable to be rejected. . All rates should be quoted in the prescribed "Financial Bid" template in the tender. No documentS may be enclosed with financial bid. For a bidder, who has participated in the tender bids, it will be automatically assumed that he had accepted all the terms and conditions of the tender. X11.

tS may be enclosed with financial bid. For a bidder, who has participated in the tender bids, it will be automatically assumed that he had accepted all the terms and conditions of the tender. X11. On acceptance of the tender, the name of the accredited representative ($) of the bidder who would be responsible for taking instructions from the department shall be communicated to the department. xii. The tender shall remain open for acceptance tor a period of 90 days from the date of opening of tenders. xiv. Merely submitting the tender with all the requirements does not bind the COMMISSIONER OF CUSTOMS, NS-1, MUMBAI ZONE-II, JNCH to accept the lowest tender and Competent Authority, reserves the right to reject any or all of the tenders received without assigning any reason. Tenders not lulfiling any of the preseribed conditions or incomplete in any respect are liable to be rejecied. XV. TCchnical bid ol only those contractors will be ofpencd, who subnit the earnest money the prescribed manner. XV1. Failure of the successful tenderer to comply with the above requirement i e deposition ot perlormance security, shall constitute sullicient grounds for cancellation of the ietter of awart 1orteiture of the carnest money. XVii. The tender shall be submitted online in two parts, vi7., Technical Bid and Financial Bid xvii.

te sullicient grounds for cancellation of the ietter of awart 1orteiture of the carnest money. XVii. The tender shall be submitted online in two parts, vi7., Technical Bid and Financial Bid xvii. During the pre-bid meeting all thhe interested bidders will he provided an opprtunity to see/inspect iand have a lair det about the condition of ll devices in JNCH betore subrmitting the u s the item wive price quote is not being invitcd whereas the bidders are expected to

3. TECHNICAL BID: The tollowing documents are to be furnished by the bidder along with Technical Bid as per the tender document: Format for Technical Bid should be as per Annexure.

Scanned copy of all supporting documents. iii. List of Engineers employed in the bidder firm. A scanned copy of Tender Acceptance Letter (Annexure- E) failing which bidder's bid may be rejected. A scanned copy of Checklist Section (Annexure- F) properly filled and signcd. Scanned copy of Earnest Money Deposit should be uploaded on the portal. 1. The original EMD in physical form duly sealed in envelope super scribed with "EMD for 11. the tender no. for Comprehensive Annual Maintenance Contract of Desktops, Laptops, Printers, Scanners, UPS etc." must reach at the address:"The Deputy Commissioner of Customs EDI Hardware Section Office of the Commissioner of Customs (NS-I), Jawaharlal Nehru Customs House, Nhava- Sheva, Uran, Raigad, Maharashtra- 400707" by post/speed post/courier/by hand on or before Bid Submission End Date & Time as mentioned in Critical Date Sheet.

Jawaharlal Nehru Customs House, Nhava- Sheva, Uran, Raigad, Maharashtra- 400707" by post/speed post/courier/by hand on or before Bid Submission End Date & Time as mentioned in Critical Date Sheet. Otherwise the tender will be summarily rejected without assigning any reason. 4. FINANCIAL BID: Format of Financial bid is provided in the form of template (Annexure H) 1 in PDF format, along with this tender document at https://eprocure.gov.in/eprocure/app. Bidders are advised to download this template in PDF format as it is and quote their offer/rates in the permitted column and upload the same in the manner. In case if the same is found to be tempered/ modified in any manner, tender will be completely rejected and EMD would be forfeited and tenderer is liable to be banned from doing business with JNCH. . Each page of the Financial Bid should be signed by the authorized person and stamped with Company Seal/ Stamp. The rates to be quoted in Financial Bid should be in lndian Rupees inclusive of all taxes. The rate quoted shall be valid for 90 days from the date of opening of technical bid. The period can be extended with mutual agreement. Note: Financial bids of only those bidders will be opened whose technical brds are found suitable by the committee appointed for the purpose. Date and time of opening ot price bidls will be decided after technical bids have been cvaluated by the committce. Information in this regard will be uploaded on portal.

appointed for the purpose. Date and time of opening ot price bidls will be decided after technical bids have been cvaluated by the committce. Information in this regard will be uploaded on portal. In exceptional situation, an authorized committee may negotiate price with the qualificd bidder quoting the lowest price before awarding the contract.

ANNEXURE-D INSTRUCTIONS FOR ONLINE BID SUBMISSION The bidderS are required to submit soft copies of their bids clectronically on the icM Portal, using valid Digital Signature Certificates. The instructions given below are meant to assist the bidders in registering on the CPP Portal, prepare their bids in accordance with the requirements and submitting their bids online on the GeM Portal. More information useful for submitting online bids on the GeM Portal may be obtained at: https://gem.gov.in PREPARATION OF BIDS: 1) Bidder should take into account any corrigendum published on the tender document betore submitting their bids. 2) Please go through the tender advertisement and the tender document carefully to understand the documents required to be submitted as part of the bid. Please note the number of covers in which the bid documents have to be submitted, the number of documents - including the names and content of each of the document that need to be submitted. Any deviations from these may lead to rejection of the bid. 3) Bidder, in advance, should get ready the bid documents to be submitted as indicated in the tender document/schedule and generally, they can be in PDF/ XLS/ RAR/ DWF/JPG formats.

ion of the bid. 3) Bidder, in advance, should get ready the bid documents to be submitted as indicated in the tender document/schedule and generally, they can be in PDF/ XLS/ RAR/ DWF/JPG formats. Bid documents may be scanned with 100 dpi with black and white option which helps in reducing size of the scanned document. 4) To avoid the time and effort required in uploading the same set of standard documents which are required to be submitted as a part of every bid, a provision of uploading such standard documents (e.g. PAN card copy, annual reports, auditor certilicates etc.) has been provided to the bidders. Bidders can use "My Space" or "Other Important Documents" area available to them to upload such documents. These documents may be directly submitted from the "My Space" area while submitting a bid, and necd not be uploaded again and again. This will lead to a reduction in the time required for bid submission process. SUBMISSION OF BIDS: 1) Bidder should log into the site well in advance for bid submission so that they can upload the bid in time i.e. on or before the bid submission time. Bidder will be responsible for any delay due to other issues. The bidder has to upload the required bid documents one by one as indicated in the tender document. 3) Bidder has to select the payment option as "ofline" to pay the tender lee /1 MDas applicable Bidder should prepare the 1EMID as per the instructions specified in the tender document. n to the Sensermed oflicial, latest by the last and enter details of the instrument.

/1 MDas applicable Bidder should prepare the 1EMID as per the instructions specified in the tender document. n to the Sensermed oflicial, latest by the last and enter details of the instrument.

date of bid submission or as specilied in the tender documents. The details of the DD/any other accepted instrument, physically sent, should tally with the details available in the scanned copy and the data entered during bid submission time. Otherwise, the uploaded bid will be rejected. 5) Bidders are requested to note that they should necessarily submit their financial bids in the format provided and no other format is acceptable. 6) The server time (which is displayed on the bidder's dashboard) will be considered as the standard time for referencing the deadlines for submission of the bids by the Bidders, opening of bids ctc. The bidders should follow this time during bid submission. 7) All the documents being submitted by the bidders would be encrypted using PKI encryption techniques to ensure the secrecy of the data. The data entered cannot be viewed by unauthorized persons until the time of bid opening. The confidentiality of the bids is maintained using the secured Socket Layer 128-bit encryption technology. Data storage encryption of sensitive fields is done. Any bid document that is uploaded to the server is subjected to symmetric encryption using a system generated symmetric key. Further this key is subjected to asymmetric encryption using buyers/bid opener's public keys.

is uploaded to the server is subjected to symmetric encryption using a system generated symmetric key. Further this key is subjected to asymmetric encryption using buyers/bid opener's public keys. Overall, the uploaded tender documents become readable only after the tender opening by the authorized bid openers. 3) The uploaded tender documents become readable only after the tender opening by the authorized bid openers. 9) Upon the successtul and timely submission of bids, the portal will give a successful bid submission message & a bid summary will be displayed with the bid no. and the date & time of submission of the bid with all other relevant details. 10) The bid summary has to be printed and kept as an acknowledgement of the submission of the bid. This acknowledgement may be used as an entry pass for any bid opening meetings. ASSISTANCE TO BIDDERS: 1) Any queries relating to the tender document and the terms and conditions contained therein should be addressed to the Tender Inviting Authority for a tender or the relevant contact person indicated in the tender. 2) Any queries relating lo the process of online bid submission or querics relating to GeNt Portal in general may be directed to the GeM Portal llelp desk.

contact person indicated in the tender. 2) Any queries relating lo the process of online bid submission or querics relating to GeNt Portal in general may be directed to the GeM Portal llelp desk.

ANNEXURE-E TENDER ACCEPTANCE LETER (To be given on Company Letter Head) Tender Reference No: Date To, The Commissioner of Customs (NS-1), Jawaharlal Nehru Customs House, Nhava- Sheva, Tal- Uran, Dist- Raigad, Maharashtra- 400 707. Sub: Annual Maintenance of Desktop Computers, Printers, Server, hardware items installed at various Sections/ Departments of Mumbai Customs Zone-II in JNCH. Dear Sir, /We have downloaded obtlained the tender document($) for the above mentioned the website(s) namely ------* -******** "Tender/Work" from as per your advertisement, given in the above-mentioned website(s). . / We hereby certity that / we have read the entire terms and conditions of the tender documents from Page No. to (including all documents like annexure(s), schedule(s), etc.) which form part of the contract agreement and i/ we shall abide hereby by the terms/ conditions/ clauses contained therein. 3. The corrigendum(s) issucd from time to time by your departmentorganization too have also been taken into consideration, while submitting this acceptance letter. I/We hereby unconditionally accept the tender conditions of above-mentioned tender document(s)/corrigendum(s) in its totality /entirety. / We do hereby declare that our Fim has not been blacklisted/ debarred by any Govt. DepartmentPublic sector undertaking. 6.

-mentioned tender document(s)/corrigendum(s) in its totality /entirety. / We do hereby declare that our Fim has not been blacklisted/ debarred by any Govt. DepartmentPublic sector undertaking. 6. /We certify that all information furnished by our Firm is true & correct and, in the event, that the information is found to be incorrect/untruc or found violated, then your department organization shall without giving any notice or reason therefore or summarily reject the bid or teminate the contract, without prejudice to any other rights or remedy including the torteiture of the full said carnest money deposit absolutely. Yours F'aithfully. (Signature of the Bidler, with Oticial Seal)

S30 ANNEXURE - F Checklist for Bidders: Sr. No Activity Compliance (Yes/No/NA) Have you enclosed EMD (DD/Bank Guarantee/F DR) of required amount'? (Is exemption certificate enclosed: vendor (Yes/No/NA) registercd with MSME/ NSIC/ Government bodies attached for relaxation of EMD? Is EMD valid for 90 days from the date of publishing of Bid? Have you kept validity of your bid as per the Bid document? Is PAN No. of bidding lirm with proof attached? Is GST number with registration certificate itions 1case attached? EDI Have you enclosed valid ISO 9001 Certificate? ava Have you enclosed the EPF & ESIC Registration certificate? Is each page of Tender document signed and s stamped with lirm/company seal? 10 Have you enclosed all supporting documents? (Name & Signature with date and seal of firm/company)

certificate? Is each page of Tender document signed and s stamped with lirm/company seal? 10 Have you enclosed all supporting documents? (Name & Signature with date and seal of firm/company)

S30 ANNEXURE-G FORMAT FOR TECHNICAL BID Part-1 Sr. NO. Particulars Details Name of the "The Service Provider" Full Address of the Service Provider Details Telephone No./Mobile No. Fax No. Email id Complete name and contact no. Bank details with MICR & IFSC (Submit Mandate Form for ECS payment) 3 PAN ditions. Income Tax Returns (ITRs) for last three assessment years i.e. 2019-2020, 2020-2021 & 2021-2022 CA Certificate for last 3 years turnover i.c. 2019- 2020, 2020-2021 & 2021-2022 In case . EDI hava GST Registration No. Shop & Establishment certificate Whether blacklisted by any Bank/Govt./PSU organization (Submit self-declaration certificate) YES/NO Performance certificate/work experience of 05 years in Govt./Semi govt./PSU ofice 10 Details of EMD Note:

1. Attested photo copies of all above for proof should be uploaded with technical bid.

Performance certificate/work experience of 05 years in Govt./Semi govt./PSU ofice 10 Details of EMD Note:

1. Attested photo copies of all above for proof should be uploaded with technical bid.

S30 S ANNEXURE-H FORMAT FOR FINANCIAL BID Part-II Sr. Details of items for Quantity Total Amount Remarks No. Maintenance (tor maintenance O one year) Total AlO/Desktops (of all makes: HP, Dell, Acer, 500 N Lenovo etc. intel core, 13, intel core i5 ) which includes processor, motherboard, components on the motherboard, RAM, VRAM, Power Supply, Hard Disk, Floppy Drive, CD Drive, Video card, Sound card, Lan card, SCSI card, Monitor, Key . Board, Mouse, Speakers, Mic, nditions, .In case ns, EDI Connection cords, installations of all device drivers cte.) Laser Jet Printers (of all makes 314 HP, Dell, Canon, Epson etc.) Mulli Function Machine/AlO 51 Printer (otf all makes HP, Dell, Canon, Epson cte.) High Speed Scanner Nhava heva bids 16 I-Mac All-In-One Kiosk/Touch Screen Note: .The rates quoted above should be inclusive of GST/any other tax.

otf all makes HP, Dell, Canon, Epson cte.) High Speed Scanner Nhava heva bids 16 I-Mac All-In-One Kiosk/Touch Screen Note: .The rates quoted above should be inclusive of GST/any other tax.

D DECLARATION 1. L.. SonI Daughter /Wile of Shri..... .. . Proprietor/ Partner / Director / authorized signatory of.............competent to sign tnis declaration and execute this tender document; 2. I have carefully read and understood all the terms and conditions of the tender and undertake to abide by them; The information / documents furnished along with the above application are true and . authentic to the best of my knowledge and belief. I / we, am/ are well aware of the fact that furnishing of any false information /fabricated document would lead to rejection of my tender at any stage besides liabilities towards prosecution under appropriate law; I understand that in case any deviation is found in the above statement at any stage, the concern shall be blacklisted and shall not have any dealing with the Department in future Signature of authorized person Name & Seal Date