(RETENDER)Procurement, Installation, Commissioning and Maintenance of Four Touch Screen based Kiosks for Advanced Queue Management Systems to be connected to 50 PC’s.

OFFICE OF THE PRINCIPAL COMMISSIONER OF CUSTOMS (GENERAL) JAWAHARLAL NEHRU CUSTOM HOUSE, NHAVA SHEVA TAL-URAN, DISTT. – RAIGAD, MAHARASHTRA-400707, TEL: 022-27241816

F. No. S/43-600/2017-18 CHS JNCH

    Date: 20.12.2017 

E-TENDER NOTICE Procurement, Installation, Commissioning and Maintenance of Four Touch Screen based Kiosks for Advanced Queue Management Systems to be connected to 50 PC’s

The Commissioner Of Customs (General), Jawaharlal Nehru Custom House, Mumbai Customs, Zone II, inviters online E Tenders in two bid system (Technical and Financial) for Procurement, Installation, Commissioning and Maintenance of 04 Touch Screen Based Kiosks to be connected to 50 PC’s for Advance Queue Management System from authorised and reputed dealers/contractors//firms engaged in installation of Advance Queue management System with a minimum of three years experience in this field. The system has to be installed at Jawaharlal Nehru Custom House. All Prospective bidders are invited to submit their bids under two Bid Systems for the subject work as detailed below in accordance with the tender document enclosed.

1. Application form: Annexure-A
2. Scope of the work & Technical Specifications: Annexure-B
3. Prequalification conditions: Annexure-C
4. Format of Technical bid: Annexure-D
5. Terms and conditions: Annexure-E
6. General instructions: Annexure-F

MODE OF TENDERING

: E-Tendering through our portal

www.eprocure.gov.in EARNEST MONEY DEPOSIT
: Demand Draft of 20,000/-

(Rupees Twenty Thousand only) LAST DATE AND TIME FOR
SUBMISSION OF BID/TENDER : 03/01/2018 at 17-00 hrs.

DATE AND TIME FOR OPENING
TECHNICAL/ QUALIFYING BID : 08/01/2018 at 11-00 hrs.

DATE AND TIME FOR OPENING : 12/01/2018 at 11-00 hrs. FINANCIAL BID

The e-tender form can be downloaded from www.eprocure.gov.in, www.cbec.gov.in, and www.jawaharcustoms.gov.in

-sd-

                                                         DY. COMMISSIONER OF CUSTOMS 
                                                           PREVENTIVE (GENERAL), JNCH  

Copy to: i)
Notice Board, CHS ii) EDI section for uploading on JNCH and CBEC Website.

ANNEXURE-A

                                                                                 Date: 

From

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To The Commissioner of Customs (General) Jawaharlal Nehru Custom House Nhava-Sheva, Uran, Raigad, Maharashtra – 400 707

Sub: Procurement, Installation, Commissioning and Maintenance of Four Touch Screen based Kiosks for Advanced Queue Management Systems to be connected to 50 PC’s – Reg.

Ref: 1) Your e- tender Notice No. Dated

2. EMD-DD No…………………..Date………….for Rs.

I/we have read the contents of the terms and conditions mentioned in your tender schedule and its enclosures and agree to abide by the same.

I/We have also examined the requisite specifications of the equipments and my/our offer is to provide the required service/materials/equipment in accordance with the requisite scope of work.

I/We quote the rate inclusive of all taxes, duties, transportation, etc in complete.

Yours faithfully

(Signature and stamp of the tenderer,

State legal status, Whether Prop., Partner,

Registered firm, Company etc.)

ANNEXURE – B

SCOPE OF THE WORK:

The scope of work involves Advanced Queue Management System installed at Jawaharlal Nehru Custom House, Tal-Uran, Dist. Raigad and shall cover the following:

(a) Procurement, Installation, Commissioning and Maintenance of Four Touch Screen based Kiosks for Advanced Queue Management Systems to be connected to 50 PC’s.

(b) Diagnose the faults and rectify the defect detected, within 24 hours.

(c) Repair/replace the faulty parts etc. of the Kiosk systems within 24 hours.

(d) Carry out the periodical (every month) preventive maintenance for 03 years.

(e) No spares, consumable or any other items will be supplied by the JNCH.

(f) Deployment of one trained Serviceman/mechanic during office hours (09:30 a.m. to 06:00 p.m.) on all working days.

ANNEXURE-B TECHNICAL SPECIFICATIONS:

S. N. Technical specification of components Quantity 1.
AQMS Kiosk with following:-

Touch screen for up to 40 services Integrated PC with windows 10 OS HDMI Interface for monitor/ LCD TV Thermal printer with auto cutter AQMS server software support upto 50 counters over LAN/ Wi-Fi Required interface & Power supplies With facility to take Bill of entry number/ SB before issuing token Entry type – Keyboard, Scan Type, pre- defined/ Fed Data 04 2.
LED TV (40”) to display token information along with promotional video and text 07 3.
Token display and single button call for each cabin – system based on LAN/ Wi-Fi Modular Server Browser Client Design on Windows OS 40-60 4.
Software Customization to show pending tokens for each cabin with central monitoring system As per requirement 5.
Freight, Installation & Training As per requirement

ANNEXURE-C

PREQUALIFICATION CONDITION:

1. The Service Provider should have minimum three years of experience in Procurement, Installation, Commissioning and Maintenance of Four Touch Screen based Kiosks for Advanced Queue Management Systems.
2. Proof of registration with GST is essential and copies of the proof should be submitted.
3. The Service Provider also must have an established service base within 150 kms.
4. The Service Provider having ISO 9001 certification may be given preference.
5. The Service Provider should have sound technical support staff and latest equipments for attending to the complaints within 24 hours.
6. The Service Provider having AMC of Advance Queue Management System currently running successfully with any Govt. Organization may be given preference. Proof of such Annual Maintenance Contract should be produced.
7. The Service Provider should not be black listed by any PSU banks/Govt. organizations. Self-declaration should be submitted by the authorized official of the company.

ANNEXURE-D PART-I

FORMAT FOR TECHNICAL BID
Sr. No. Particulars Details

1. Name of “The Service Provider”

Full address of the Service Provider

Telephone no.

Fax No.

Email:

Complaint person name and contact no.

2. Mechanic/ Technician person name deployed in JNCH (attach qualification and experience certificate)

3. Bank details with MICR & IFSC code (submit mandate form for ECS payment)

4. PAN & GST

5. CA Certificate for last 3 years turnover

6. Copy of GST Registration No.

7. Details of EMD

8. No. of Engineers ( attach list of names along with experience)

9. No of assisting Staff available for this work (attach list of names along with experience)

10. Authorized service centre (proof from the manufacturer)

11. Standard list of equipments

12. ISO 9001

13. Work experience in relevant field

14. List of all partnerships with manufacturers and system providers

15. Information about Company’s infrastructure

16. On-site warranty as per T&C of the vendor

17. Black listed by any PSU banks/Govt. organizations. Yes/No

Note:

1. Attested Photo copies of above for proof should be attached.
2. Original copies should be provided at the time of opening tender.

PART-II

-DECLARATION-

I ............................................... Son / Daughter /Wife of Shri ................................................ Proprietor / Partner / Director / authorized signatory of ................................ competent to sign this declaration and execute this tender document;

I have carefully read and understood all the terms and conditions of the tender and undertake to abide to them;

The information / documents furnished along with the above application are true and authentic to the best of my knowledge and belief. I / we, am / are well aware of the fact that furnishing of any false information / fabricated document would lead to rejection of my tender at any stage besides liabilities towards prosecution under appropriate law;

I understand that in case any deviation is found in the above statement at any stage, the concern shall be blacklisted and shall not have any dealing with the Department in future.

Signature of authorized person

Name & Seal

Date:

ANNEXURE-E TERMS AND CONDITIONS: 1. The work consists of Procurement, Installation, Commissioning and Maintenance of Four Touch Screen based Kiosks for Advanced Queue Management Systems to be connected to 50 PC’s installed at JNCH in accordance with the technical specifications, terms and conditions mentioned in tender documents.
2. The tender(s) received after the due date shall be summarily rejected, and not taken into consideration.
3. Conditional/Unsolicited tenders shall not be considered.
4. Offers’ vaguely described or incomplete offers are liable to be ignored.
5. The Service Provider will have to submit their GST registration certificate from the authority concerned. 6. Every tender should be accompanied with an earnest money of Rs. 20,000/- (Rupees Twenty thousand only) in form of DD in the name of the “The Commissioner of Customs (G), JNCH”. Scan copy of DD should be uploaded with the bid. Tenders received without requisite Earnest Money will be rejected outright.
7. The prices quoted in the Financial Bid should be inclusive of all taxes and includes serviceman/ mechanic wages, installation charges, parts, spare parts, labour charges, tools, transportation charges, etc. The Service Provider should quote the prices for providing complete service. After placing the order, the JNCH will not pay any extra amount which is not mentioned in the financial bid. 8. The TDS will be deducted as per provisions of the Income Tax Law. 9. The JNCH Administration will not be responsible for any loss or damage to Service Provider’s materials, equipments, tools, etc. 10. In regard to the personnel working in JNCH: a). The Service Provider should strictly follow The Labour Laws, Minimum Wages Act, EPF, ESIC and other Allied Acts. The Service Provider should directly deal with the concerned departments. The JNCH will not be responsible for any default.
b). The Service Provider will be fully responsible for safety, welfare and any accident during the work. The JNCH will not be responsible at any time.
c). The Service Provider shall not be entitled to make any claim whatsoever against the JNCH under or by virtue of or arising out of this

contract, nor shall the JNCH entertain or consider any such claim, if made by the Service Provider. 11. The Service Provider will replace the defective parts and spare parts with genuine branded parts and spare parts only and conformity with BEE standard. All the parts/ spare parts supplied by the Service Provider shall be accepted after due inspection and approval by the JNCH Administration. 12. The successful bidder should commence the work within 07 days from the receipt of the order and failure to which the JNCH will forfeit the EMD and terminate the contract without giving any notice. 13. Successful bidder should deposit, within seven days of receipt of the work order, 10% amount of the total value of the order as Performance Security in the form of Bank Guarantee with an auto renewal clause from Nationalized / Scheduled Bank valid for one year or till the expiry of annual contract. 14. Please note that the JNCH will apply penalty/ cancel the contract as below in case of discrepancy in services under contract period: a) On receiving complaint about equipment/ services, the Service Provider will promptly respond and repair/ replace or provide required services within 24 hours, if failed, penalty shall be levied Rs. 500/- per day; b) If the Machines are not working more than three working days, then JNCH will forfeit the bank guarantee; c) If the JNCH observe any unsatisfactory services, discipline/ conduct, delay in repair / maintenance, then JNCH will terminate the contract after giving due notice to the Service Provider and will forfeit the bank guarantee and black list the company / firm. 15. The Service Provider should submit the bills on quarterly basis and after satisfactory completion work report from the JNCH Administration. Advance payment is not permissible. 16. The successful Service Provider shall sign an agreement within seven days of the receipt of order as prescribed by the JNCH in accordance with T&C of the tender on a judicial stamp paper. All legal expenses, incidental thereto shall be borne by the Service Provider. 17. The Commissioner of Customs (General), JNCH is not bound to accept the lowest tender and also reserves the right to reject any or all tenders at any time without assigning any reason.

18. The Commissioner of Customs (General), JNCH taking note of overall facts and circumstances can change, add and relax any of the terms and conditions of this tender notice.

ANNEXURE-F GENERAL INSTRUCTIONS:

• The Service Provider will submit bids online only through www.eprocure.gov.in under department name “Revenue Department”. All relevant documents should be attached with bid. • EMD (Earnest Money Deposit): –The tenders should be submitted with a Demand Draft of Rs. 20,000/- (Rupees Twenty Thousand only) in the name of “The Commissioner of Customs (G), JNCH”.
• PG (Performance Guarantee): – The successful bidder should submit 10% amount of the total value of order in form of Bank Guarantee valid till the warranty period from Nationalized/Scheduled Bank, in the name of “The Commissioner of Customs (General), JNCH”. • The Service Provider should fulfil prequalification conditions of the tender. • The Service Provider should submit all the documents attested by authorized person with the quotation. • The technical bid will be opened first in the presence of the Tender Committee Members and bidders. Financial bids of only technically qualified bidder shall be opened in the presence of the Tender Committee Members and bidders. The bidders, if they wish, may remain present. • For any clarification/ inspection of the site, etc. the interested parties may contact the Superintendent of Customs, CHS Office, 1st Floor, ‘C’ Wing of this Custom House on any working day between 11:00 AM to 5:00 PM, either personally or on Tel- 02227244903/901. • Last date and time for accepting tender: 03.01.2018 upto 17.00 hrs.
• Opening of the Bids –

• Technical Bid - 08/01/2018 at 11.-00 hrs.
• Financial Bid - 12/01/2018 at 11.-00 hrs.

Tender document is also available on website www.eprocure.gov.in, http://www.jawaharcustoms.gov.in and http://www.cbec.gov.in/.

-sd-

                                                              Dy. Commissioner of Customs 

Preventive (General), JNCH

Copy to:

1. The AC/EDI, JNCH for uploading on website of JNCH & CBEC.
2. Notice Board.