AMC for Desktop and Printers at JNCH.

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----- Start of picture text -----<br> a<br>OFFICE OF THE COMISSIONER OF CUSTOMS (IMPORT) ofthan at least one engineer, two engineersthe timingsat any timemay be duringso adjusted the hoursto ensure of workingavailability of this<br>JAWAHARLAL NEHRUTAL. URAN, CUSTOMDIST HOUSE,- RAIGAD, NHAVA SHEVA, Custom House. Beyond these specified working hours, as well as on all<br>NAVI [MUMBAI][ (MAHARASHTRA)] [-400][ 707.] non-working days they shall be required to be available on call, for<br>which purpose engineers shall be provided with mobile telephones by<br>F.No.: EDI-233/04-05 Pt-11 Date :2° .09.2016 Customs,the vendorEDIat mayno extra requirecosttheto engineerthe purchaser.to mark his/her attendanceAddl. Commissioner inof<br>Tender the manner specified by him. He may issue any other instructions to<br>. Sealed quotation is hereby Noticecalledcos No.> Jfrom interested/2016 parties for the Annual pele the engineerciake in the interestee of proper maintenance; ae and upkeep of the<br>prapennin $ 3 possible that there is certain equipment which is similar to the<br>Sonesjebiad Spa eoie0 09.2017 01 equipment covered under the present tender, but is not included in the<br>caedis Description REI Sr _Quantity ] Procuredinventory listor enclosedwas underto thewarranty/maintenancePresent tender for reasonsat thesuchtimeas newlythe<br>| —- Personal Computers of various makes | 486 (Approx.) | requirements under the tender were being consolidated.

underto thewarranty/maintenancePresent tender for reasonsat thesuchtimeas newlythe<br>| —- Personal Computers of various makes | 486 (Approx.) | requirements under the tender were being consolidated. If in such<br>| a Including the Computers ‘Purchased during last | | cases, the Systems Manager chooses to cover it at a later date under the<br>| = 1| cae Her at when pEoanis warranty period gets over i : | contract resulting from the present tender, the vendor shall be required<br>Te en gcomPuters purchased during last |<br>L____lyear\ at when warrantyas makes period gets over fe || 483 (Approx.) | to provide maintenance service for the same. The rate of maintenance<br>Terms [and] [conditions] [are][ as] [follows:] equipmentearlierservice‘ atchargesthatat thelocation,forlocation.suchpa’equipmentthenIfthesimilarlowestshallequipmentbeofueequalthe ratestowastheofnotratemaintenancemaintainedofaesimilar<br>jeThia- Periodical‘fis invitationcick, [preventive] relates [maintenance)] to providingee [of] maintenance [hardware] Sy [equipments,] services: (including [operating] 5 .

ncemaintainedofaesimilar<br>jeThia- Periodical‘fis invitationcick, [preventive] relates [maintenance)] to providingee [of] maintenance [hardware] Sy [equipments,] services: (including [operating] 5 . clarifiedallservicevendorschargesthatunderforforanythesimilarsuchcontract equipmentadditionshallofat equipmentbeanytakenotheras Customsthebasis.SystemItlocationsisManagerfurtherof<br>[House] [as enclosed] [in] [Annexure][A] [and] [for][ one][ or] a °<br>Hote.moresystemsresident [at this] site [ Custom] engineer (hereinafter called engineer) at this Custom choosestallfe withiecG0ith theth‘Gaya express GHGconcurrenceie tie sanaof ‘ theSs eeesSystem Manager6 ae vateto providecairad<br>3.2: aeea, sah e oeeae He Additional. Commissioner of 9. maintenanceIfthe Addl. Commissionerearlier than 30of days.Customs, EDI decides in his fairjudgement<br>experienced hand with minimum two years experience in maintenance<br>The bidder is required to quote for two engineers, ‘The engineers will be ee :a<br>of hardware and software of personal computers and printers. They 30(atte daa hee from theke dite of'sucheeeintimation, seater‘the equipmient@hallieeeesit be<br>eee ieeeSais ae ne 2 aeee maintained and the amount of maintenance service charges attributable<br>veaieer Commissioner of Cusioms, EDI, who may verify. the to such equipment shall not be payable with effect from the end of such<br>4. experience of the engineer and then approve of their deployment.

eaieer Commissioner of Cusioms, EDI, who may verify. the to such equipment shall not be payable with effect from the end of such<br>4. experience of the engineer and then approve of their deployment. 30 days.<br> The bidder shall quote for the engineers on the basis of availability for 6<br>Se [eee] [ne] [pours] YOu Main tenant® ooner 2A response to this tender shall be on a<br>oanCommissioner nie: maywut requireTeauirementsthe vendorcay.at thisto deployCustomservicesHouse,of additionalthe Addl “comprehensivelisted inthe irpenbieybasia latcovering atticherrepair/replacene@ diastivation.nt ofThisall shallequipments include<br>toengincer(s) [provide] by [services] giving a written [of] [such] [additional] intimation. [cngineer(s)] The vendor [maximum] shall be [within] requiréd [30] espeo<i= havcaca anc’a operatingie system: (inctudi(including provisionSisioe for<br>days a ne a ee i iveriSey ates sore ae ine-<br>Thethefromoriginal the dateengineer of suchby intimation giventhe bidder. by the Addl. Commissioner. ae se of corrective and preventive maintenance, A list of enn spires<br>for charges for the additional engincer(s) shall be the same as quoted bd: pent Seesz oie Scans Mantes ‘ Beles<br>6. Fornumberwhothe anyshall of engincers,eenremoveif itthe is requiredaservicessimilar byofintimation such the Addl.engincer(s) Commissionershall bewithingiven toto30 reducethedays vendorfrom the # astaShallmeyntenancealso maintaineeshall be!aeelog of preventive out ie atoorleastmaintenance once s eaedonecSandae cadalsoee,ca<br> date of such intimation given by the Addl.

hedays vendorfrom the # astaShallmeyntenancealso maintaineeshall be!aeelog of preventive out ie atoorleastmaintenance once s eaedonecSandae cadalsoee,ca<br> date of such intimation given by the Addl. Commissioner or the date ee ae Beeiceens woe «cose all eucl oe ize ms = ae ~ ‘<br>Fee) Suluet be payable aiter that,<br>7. Thenotifiedengineers by theshall Commissioner,be required whichto workis aslater.per theThe chargestiming decided in respectby the of eeeete ee Sues re<br>Addl.(these Commissionerwill be called workingof Customs,hoursEDIforforthea engineer).total of eightIf therehoursis amoreday Disks.Same andmaceother Separatelystorage devices,Niefor replacementdatemonitors, keyboards,ofé components/units.ete. StNo paymentae<br>respect of printers, it is clarified that other than toners and ribbon<br>cartridges, all other components including plastic parts shall be covered<br>under the free replacement basis.<br>13. The vendor shall be required to provide quality service and shall be<br>forliable for payment of penalty for any. downtime.

plastic parts shall be covered<br>under the free replacement basis.<br>13. The vendor shall be required to provide quality service and shall be<br>forliable for payment of penalty for any. downtime. Penalty shall be levied<br>a) Equipment downtime - i.e., when any of the equipment covered under<br>the contract resulting from the Present tender (including any<br>equipment added later on) is down<br>[Sr Equipment Type _ este [Penaltyjsnc<br>LNo.ee PaschalPersonal CoenComputer| 6oe hours | SevenSoS daysSe maintenanceee<br>| & Printer | | service charges fora<br>| | | that is down for every<br>ES | e i | additionalthe initial sixhourhoursor leadpart time_ |<br>It is clarified that lead time refers to that initial period, immediately<br>following the reporting of the failure of the equipment to the engineer<br>on his log register.<br>b) Absence of engineer - There shall be a penalty for absence of the<br>engineer from this Custom House, which shall equal to the charges of<br>three days services of an engineer at this Custom House for each day<br>(or part thereof).<br>14, If any damage is caused to the equipment by the acts of the engineer<br>during the bonafide discharge of his duties or otherwise, it shall be<br>made good by the vendor. Vendor shall ensure that all the equipment<br>under his maintenance is in working condition at the time of expiry of<br>the contract. A joint sign off by System Manager, new vendor and the<br>existing vendor shall be required to certify the working nature of the<br>equipment in this case.<br>15.

e time of expiry of<br>the contract. A joint sign off by System Manager, new vendor and the<br>existing vendor shall be required to certify the working nature of the<br>equipment in this case.<br>15. The purchaser reserves the right to vary any of the requirements<br>under the tender before finalization of the contract.<br>16. Sealed tenders should reach the undersigned on or before 21 Days<br>(Period) 17:00 hours from the date of issue ie {4/10/2016 of Tender.<br>Tenders received after the prescribed time limit will not be entertained.<br>The Commissioner of Customs reserves the right to reject / cancel any<br>17. or all tenders received without assigning any reasons thereof.<br> For detailed tender notice and any clarification, site inspection, etc.,<br>Parties may contact the Superintendent of Customs (P) on Telephone<br>No. 27241260 or meet him in person at EDI Section, EDI Room at EDI<br>Service Centre of this Custom House on any working day between<br>11.00 am to 17:00 ® Details can also be obtained from the Website<br>DEPUTY CO)(sa ikkeIONERog}ualéGrica\OF CUSTOMS<br>Copy to: 1) CHS, JNCH - For display on JNCHDI, JNCHNotice Board.<br>2) EDI(SW), INCH - For display on JNCH website.<br>3) CHS, NCH - For display on NCH Notice Board.<br>Sass<br>----- End of picture text -----**<br>