AMC of Integrated Security and Surveillance System - Comprehensive maintenance of large CCTV system installed for monitoring and surveillance of public utility and public places; Comprehensive hardware, software, networking system, cables & consumables

V GeM r fuhar t aA rrq (FriJvDocument required from seller fus scqr/Bid Number: GEM/202 5lBt6991,BA F{aio zoated, 1z-12-zoz5 frs (Frnq / Bid Document Experience Criteria,Bidder Turnover,Certificate (Requested in ATC),Additional Doc 1 (Requested in ATC),Additional Doc 2 (Requested in ATC) *ln case any bidder is seeking exemption from Experience / Turnover Criteria, the supporting documents to prove his eliqibility for exemption must be uploaded for evaluation by the buyer lfs fuos17g;6 ps13;;t fus .ic ili 6t artq,tgrq /Bid End Date/Time 22-12-2025 74:OOOO hs g-f+ ff artqzsrq /Bid opening Date/Time 22-L2-2O25 14t3OtOO fus trr+er nq-dr (cE Fli 6l artq t)/Bid offer validity (From End Date) fuelr4 d aE/Department Name Department Of Revenue irfJrG .It awlorganisation Name Central Board Of Excise And Customs (cbec) ffqfarq iF ;Ir{/Off ice Name Office Of The Commissioner Of Customs (general), Jawaharlal Nehru Custom House, {q ,}ult /ltem category AMC of lntegrated Security and Surveillance System - Comprehensive [4aintenance of Large CCTV system installed for monitoring and surveillance of The Public Utility and Public Places;

/ltem category AMC of lntegrated Security and Surveillance System - Comprehensive [4aintenance of Large CCTV system installed for monitoring and surveillance of The Public Utility and Public Places; Comprehensivej Hardware, Software, Networking System, Cablei Consum.. r{EE 3rqfu /Contract Period l Year(s) fus{ o € q 3itsd srfi-6 rfui{r (i Esl d) /Minimum Average Annual Turnover of the bidder ( For 3 Years) 30 Lakh (s) :rfrzvara t-dr fi fAr, 3r0Bd lrrrd :r{a-{ } s{/Years of Past Experience Required for same/similar service 3 Year (s) fS ;rrr ff iar3il .tr furdr irr{r{6 xgsr{ t/Past Experience of Similar Services required Yes avt i rqro ru rf:n-ar t r'fl('{$ 61 trc qru t / MSE Relaxation for Years Of Experience and Turnover Yes I Complete utav S ffiv r4r+ S oS :it< r*:f+r t 6c rra 6l ;rS t / startup Relaxation for Years of Experience and Turnover Yes I Complete ttl I rao to.v,r FllirqrcFr in arfi/Ministry/State Name IMinistry Of Finance

fus fi{{or,/ Bid Details Rr 3nq Bfu trrl 6Rr lfirdis fuq rr(, aFrag|l 6t Ffu{ S fim +i arA {fr ElM 6t fr€rfl sr6e & 'iE:fr {, t/oo you want to show documents uploaded by bidders to all bidders participated in bid? Yes (Documents submitted as part of a clarification or representation during the tender/bid process will also be displayed to other participated bidders after log in) fu5 ilrn+ 6I sqq d-ar s6' ffi rr S Ru rrrfl{6 fug 6l riqr t I Minimum number of bids required to disable automatic bid extension 3 fid 6t d@r.

e displayed to other participated bidders after log in) fu5 ilrn+ 6I sqq d-ar s6' ffi rr* S Ru rrrfl{6 fug 6l riqr t I Minimum number of bids required to disable automatic bid extension 3 fid 6t d@r. ffi fr( fus drn-j 6t srq-fiar rq$;nc"frt / Number of days for which Bid would be auto-extended 1 rfu r.w&ra yfumo fa;a$ drl fSqr arar tt / Number of Auto Extension count J fus t fitq$ fidEfi qfuq fu-qr/Bid to RA enabted No fu5 iH rff{frype of Bid Two Packet Bid ilffifr {ar€ } Et{ra dffi6l wfi6{q tq 3r{rd lrfq fTime allowed for Technical Clarifications during technical evaluation 2 Days lr{drftd ffi {iir /Estimated Bid value 750000 qar+a rffileval uation Method Total value wise eva luation {fl Errfi srdr fffiq (Frfu n€rq 3rr{er6 t / Financial Document lndicating Price Ereakup Required a{srr€qal EE/Arbitration Cla use No g('16 qE/Mediation Cla use No @ fu+rur7r mo oetait vsarffi tnTnov sory Ba nk m {lc-VEMD Amount +0-dfr Fd-{ur /ePBG Detail c.r+5fi it+Tnavisory Ba nk g0-tr1 trr Srrdqqs 3rEfu (ar6) /Duration of ePBG required (Months). State Bank of lnd ia 3.0 0 l4 I I lv"r ]State Ba nk of lndia 22500 | $fi-ffi vfrm (% )/epBG percenrage(o/o)

*fi it+Tnavisory Ba nk g0-tr1 trr Srrdqqs 3rEfu (ar6) /Duration of ePBG required (Months). State Bank of lnd ia 3.0 0 l4 I I lv"r ]State Ba nk of lndia 22500 | $fi-ffi vfrm (% )/epBG percenrage(o/o)

(a). iff 6I rrdl & 3I{.€R ffi Wc } f;sr+ fo-sr s) {irifud +trrt fi fr(, fug * qrq Arr 6ff1trd CFra-.s q-qa 6rA tt (,ar'f,$ *&ft S nilrid h-{d aqai d frv EMar dqr t-Er3i't fr(, a v-am @ i gc } qrr tt zqrqrfrql+l gs frfr } aat t qr6{ {sr rrqr tt/e14O EXEN4PTION: The bidder seeking EMD exemption, must submit the valid supporting document for the relevant category as per GeM GTC with the bid. Under MSE category, only manufacturers for goods and Service Providers for Services are eligible for exemption from EMD. Traders are excluded from the purview of this Policy. (b).f('ff8t 3it{ {qr{d aar+a uft, sfl a-f arl fP t, arnr$ & ft{ C 6tdT "rl6('t / EMD & performance securityshoutd be in favour of Beneficiary, wherever it is applicable. alfi{ /Beneficiary : COMMISSIONER OF CUSTOMS Office Of The Commissioner Of Customs (general), Jawaharlal Nehru Custom House,, Department of Revenue, Central Board of Excise and Customs (CBEC), Ministry of Finance (Commissioner Of Customs) ffi he{rsa aral +$ fa-+ rrqr/ Bid splitting not apptied. (rfr3lr$xr$ 3r{qff,d/M ll Compliance ('fl}n${r 3r{qr a/MII Compliance Yes (ra(.g$ gtrd Et{dr/MSE Purchase Preference qetrsg qtE qt-{dr/MSE Purchase Preference Yes qfr-ff 3ik dg r{fr { 5qiF{ur Faiar:ri +l utrs di qrrrf$6-dr, qf{ d6r { Lr+x% dcF A drffr d d / Purchase Preference to MSE OEMs available upto price within Ll.+X% 15 1.

r/MSE Purchase Preference Yes qfr-ff 3ik dg r{fr { 5qiF{ur Faiar:ri +l utrs di qrrrf$6-dr, qf{ d6r { Lr+x% dcF A drffr d d / Purchase Preference to MSE OEMs available upto price within Ll.+X% 15

1. lf the bidder is a Micro or Small Enterprise as per latest orders issued by Ministry of MSME, the bidder shall be relaxed from the eligibility criteria of "Experience Criteria" as defined above subject to meeting of quality and technical specifications. The bidder seeking Relaxation from Experience Criteria, shall upload the supporting documents to prove his eligibility for Relaxatioo.
2. lf the bidder is a Micro or Small Enterprise (MSE) as per latest orders issued by Ministry of MSME, the bidder shall be relaxed from the eligibility criteria of "Bidder Turnover" as defined above subject to meeting of quality and technical specifications. lf the bidder itself is MSE OEM of the offered products, it would be relaxed from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. The bidder seeking Relaxation from Turnover, shall upload the supporting documents to prove his eligibility for Relaxation.
3. lf the bidder is a DPIIT registered Startup, the bidder shall be relaxed from the the eliqibility criteria of "Experience Criteria" as defined above subject to their meeting of quality and technical specifications. The bidder seeking Relaxation from Experience Criteria, shall upload the supporting documents to prove his eligibility for Relaxation.

ect to their meeting of quality and technical specifications. The bidder seeking Relaxation from Experience Criteria, shall upload the supporting documents to prove his eligibility for Relaxation. 4. lf the bidder is a DPIIT registered Startup, the bidder shall be relaxed from the the eligibility criteria of "Bidder Turnover" as defined above subject to their meeting of quality and technical specifications. lf the bidde. is DPIIT Reqistered OEM of the offered products, it would be relaxed from the "OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. The bidder seeking Relaxation from Turnover shall upload the supporting documents to prove his eligibility for Relaxation. 5. The minimum average annual financial turnover of the bidder during the last three years, ending on 31st March of the previous financial year, should be as indicated above in the bid document. Documentary evidence in the form of certified Audited Balance Sheets of relevant periods or a certificate from the Chartered Accountant / Cost Accountant indicatinq the turnover details for the relevant period shall be uploaded with the bid. ln case the date of constitution / incorporation of the bidder is less than 3-year-old, the average turnover in respect of the completed financial years after the date of constitution shall be taken into account for this criteria. 3t7

ncorporation of the bidder is less than 3-year-old, the average turnover in respect of the completed financial years after the date of constitution shall be taken into account for this criteria. 3t7

6. Years of Past Experience required:The bidder must have experience for number of years as indicated above in bid document (ending month of March prior to the bid opening) of providing similar type of services to any Central / State Govt Organization / PSU. Copies of relevant contracts / orders to be uploaded along with bid in support of having provided services during each of the Financial year.
7. Purchase preference to Micro and Small Enterprises (MSES): Purchase preference will be given to MSE5 as defined in Public Procurement Policy for Micro and Small Enterprises (MSEs) Order, 2012 dated 23.03.2012 issued by Ministry of Micro, Small and lvledium Enterprises and its subsequent Orders/Notifications issued by concerned Ministry. lf the bidder wants to avail the Purchase preference for services, the bidder must be the Service provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the bid in respect of the offered service. lf L-1 is not an MSE and MSE Service Provider (s) has/have quoted price within L-1+ 15% of margin of purchase preference /price band as defined in the relevant policy, then 100% order quantity will be awarded to such MSE bidder subject to acceptance of L1 bid price.

rice within L-1+ 15% of margin of purchase preference /price band as defined in the relevant policy, then 100% order quantity will be awarded to such MSE bidder subject to acceptance of L1 bid price. The buyers are advised to refer to the OM No.1_4_2021_PPD dated_18.05.2023 for compliance of Concurrent application of Public Procurement Policy for Micro and Small Enterprises Order, 2012 and Public Procurement (Preference to Make in lndia) Order, 2017. Benefits of MSE will be allowed only if the credentials of the service provider are validated on- line in GeM profile as well as validated and approved by the Buyer after evaluation of submitted documents. 8. lf L-1 is not an MSE and MSE Service Provider (s) has/have quoted price within L-1+ 15olo of margin of purchase preference /price band as defined in the relevant policy, then 100% order quantity will be awarded to such MSE bidder subject to acceptance of L1 bid price. 9. Estimated Bid Value indicated above is being declared solely for the purpose of guidance on EMD amount and for determining the Eligibility Criteria related to Turn Over, Past Performance and Project / Past Experience etc. This has no relevance or bearing on the price to be quoted by the bidders and is also not going to have any impact on bid participation. Also this is not going to be used as a criteria in determining Teasonableness of quoted prices which would be determined by the buyer based on its own assessment of reasonableness and based on competitive prices received in Bid / RA process. 10.

a in determining Teasonableness of quoted prices which would be determined by the buyer based on its own assessment of reasonableness and based on competitive prices received in Bid / RA process. 10. Past Experience of Similar Services: The bidder must have successfully executed/completed similar Services over the last three years i.e, the current financial year and the last three financial years(ending month of March prior to the bid opening)r -

1. Three similar completed services costing not less than the amount equal to 40% (forty percent) of the estimated costi or
2. Two similar completed services costing not less than the amount equal to 50% (fifty percent) of the estimated cost; or
3. One similar completed service costing not less than the amount equal to 80% (eighty percent) of the estimated cost. fak6 drr{rdr /3{rerr6 fd/additional Qualif ication/Data Required Sco pe of Work :.]_L0!1125_l!=p!f Payment Terms:17 654 5 2 585. pdi Eligibility Criteria: 1765452588.odf Details of the Premises/Layout F inancial Breakup Required :17 6545 2 591. Dcif :1765524954.odf AMC Of lntegrated Security And Surveillance System - Comprehensive Maintenance Of Large CCTV System lnstalled For Monitoring And Surveillance Of The Public Utility And Public Places; Comprehensive; Hardware, Software, Networking System, Cable; Consum.. ( 1 ) ilffi6l frfttrqr- /Technical Specif ications fur<ur7 5o".ttt.ua on {a/ Values 6t{ / core ISS Components Comprehensive Maintenance of Large CCTV system installed for monitoring and surveillance of The Public Utility and Public Places AMC Type Comprehensive

ttt.ua on {a/ Values 6t{ / core ISS Components Comprehensive Maintenance of Large CCTV system installed for monitoring and surveillance of The Public Utility and Public Places AMC Type Comprehensive

Itrtrtutl specification {o{/ Values Components to be covered under AMC Hardware, Software, Networkinq System, Cable Cost for Consu mables Materials Type of Premises Control Unit Type Preventive Maintenance Consumables to be provided by Service Provider (included in the contract cost) Central Government Office (]awahar Lal Nehru Customs House) Control Room Depending upon the system as mentioned in the Scope of work Data Backup and Recovery Required No Event Analysis & Critical Reporting Security and Surveilla nce Manpower (Tech n ica I Suppo[t Engineer / Resident Engineer) Control Room Deployment 3rFk6 h-{{ur /Additional Details No, of Locations for manpower deployment No, of manpower required per location 1 1 3{Rft-d fdAIE c€ini-J /ad d ition a I s pec if i cation Doc u ments etM,,ffdErr 3r1M /consi gnees/Reporting off icer and Quantity iF.s./s.N qtMzftdErr 3rffi /Consignee Reporting/Officer rrdr/Add ress riwtral 6t arir / Quantity :rfifto :rrqa{6dr /additional Requirement n;-ar cm *4r,r$ kE 6r rdls erd/Buyer Added Bid Specific Terms and Conditions OPTION CLAUSE: The buyer can increas€ or decrease the contract quantity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, contract quantity or contract duration can only be increased up to 25 percent.

antity or contract duration up to 25 percent at the time of issue of the contract. However, once the contract is issued, contract quantity or contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised quantity or duration 3rs6{orlDisclaimer The additional terms and conditions have been incorporated by the Buyer after approval of the Competent 5t7 I I ('*ia /Addon(s) o. t l4ooToT,oFFrcE oF l1 lNem Prasad COMMISSIONER OF CUSTOM(G) l1 I I .INCH NAHAVA SHEVA URAN I l,^

1. Generic

Authority in Buyer organization, whereby Buyer organization is solely responsible for the impact of these clauses on the bidding process, its outcome, and consequences thereof including any eccentricity / restriction aflsing in the bidding process due to these ATCS and due to modification of technical specifications and / or terms and conditions governing the bid. lf any clause(s) is / are incorporated by the Buyer regarding following, the bid and resultant contracts shall be treated as null and void and such bids may be cancelled by GeM at any stage of bidding process without any notice:- 1 2 Definition of Class I and Class ll suppliers in the bid not in line with the extant Order / Office Memorandum issued by DPIIT in this regard. Seeking EMD submission from bidder(s).

t any notice:- 1 2 Definition of Class I and Class ll suppliers in the bid not in line with the extant Order / Office Memorandum issued by DPIIT in this regard. Seeking EMD submission from bidder(s). including via Additional Terms & Conditions, in contravention to exemption provided to such sellers under GeM GTC. Publishing Custom / BOQ bids for items for which regular GeM categories are available without any Category item bunched with it. Creating BoQ bid for single item. Mentioning specific Brand or Make or lr'lodel or Manufacturer or Dealer name. Mandating submission of documents in physical form as a pre-requisite to qualify bidders. Floating / creation of work contracts as Custom Bids in Services. Seeking sample with bid or approval of samples during bid evaluation process. (However, in bids for attached cateqories, trials are allowed as per approved procurement policy of the buyer nodal Ministries) Mandating foreign / international certifications even in case of existence of lndian Standards without specifying equivalent lndian Certification / standards. Seeking experience from specific organization / department / institute only or from foreign / export exPerience. Creating bid for items from irrelevant categories. lncorporating any clause against the [4SME policy and Preference to Make in lndia Policy. Reference of conditions published on any external site or reference to external documents/clauses. Asking for any Tender fee / Bid Participation fee / Auction fee in case of Bids / Forward Auction, as the case may be.

tions published on any external site or reference to external documents/clauses. Asking for any Tender fee / Bid Participation fee / Auction fee in case of Bids / Forward Auction, as the case may be. Any ATC clause in contravention with GeM GTC Clause 4 (xiiiXh) will be invalid. ln case of multiple L1 bidders against a service bid, the buyer shall place the Contract by selection of a bidder amongst the L-l bidders through a Random Algorithm executed by GeM system. Buyer added ATC Clauses which are in contravention of clauses defined by buyer in system generated bid template as indicated above in the Bid Details section, EMD Detail, ePBG Detail and N4ll and MSE Purchase Preference sections of the bid, unless otherwise allowed by GeM GTC. ln a category based bid, adding additional items, through buyer added additional scope of work/ additional terms and conditions/or any other document. lf buyer needs more items alonq with the main item, the same must be added through bunching category based items or by bunching custom catalogs or bunching a BoQ with the main category based item, the same must not be done through ATC or Scope of Work. 3 4 5 6 7 8 10 11 72 13 14 15 16. 71 Further, if any seller has any objection/grievance against these additional clauses or otherwise on any aspect of this bid, they can raise their representation against the same by using the Representation window provided in the bid details field in Seller dashboard after logging in as a seller within 4 days of bid publication on GeM.

se their representation against the same by using the Representation window provided in the bid details field in Seller dashboard after logging in as a seller within 4 days of bid publication on GeM. Buyer is duty bound to reply to all such representations and would not be allowed to open bids if he fails to reply to such representations. All GeM Sellers/Service Providers shall ensure full compliance with all applicable labour laws, including the provisions, rules, schemes and guidelines under the four Labour Codes i.e. the Code on Wages, 2019; the lndustrial Relations Code, 202O; the Occupational Safety, Health and Working Conditions Code, 2O2O; and the Code on Social Security,2020 as and when notified and brought into force by the Government of lndia. For all provisions of the Labour Codes that are pending operationalisation through rules, schemes or notifications, the corresponding provisions of the pre-existing labour enactments (such as The Minimum Wages Act, 1948, The Payment of wages Act, 1936, The Payment of Bonus Act, 1965, The Equal Remuneration Act, 1976, The Payment of Gratuity Act, L972, etc. and relevant State Rules) shall continue to remain applicable. The Seller/ Service Providers shall, therefore, be responsible for ensuring compliance under:

, The Payment of Gratuity Act, L972, etc. and relevant State Rules) shall continue to remain applicable. The Seller/ Service Providers shall, therefore, be responsible for ensuring compliance under:

. All notified and enforceable provisions of the ner,v Labou. Codes as mentioned hereinabove; and . All operative provisions of the erstwhile Labour Laws until their complete substitution, All obligations relating to wages, social security, safety, working conditions, industrial relations etc. and any other statutory requirements shall be strictly met by the Seller/ Service Provider. Any non- compliance shall constitute a breach of the contract and shall entitle the Buyer to take appropriate action in accordance with the contract and applicable law. This Bid is governed by the STar;q F4a $t{ ard/General Terms and Conditions, conditons stipulated in Bid and Service Level Aqreement specific to this Service as provided in the Marketplace. However in case if any condition specified in €rel;q B-qfi lik qrd/General Terms and Conditions is contradicted by the conditions stipulated in Service Level Agreement, then it will over ride the conditions in the General Terms and Conditions. *a ffr qrar-q rrd * rB 26 & Edsi C mra fi qrE slfr fiqr €rgr 6r} ard tqr *' fi{ t st-{ q{ qifrqrr } +iEirr ,i r+ra *' srq r1fr $-ffr srFr rri Erd lcr 61 6t$ et t+sr fs Efuqt S Fr{ *} * Rq ast wl 6En ao ar fus ti drar serfr qrfuortt * we rff5a Eltfus ii enar t rrq fu<{ rF} fs.Fr r{qrila 6-{ar Ftrn 3lk.Ft$ sff lrra dsqr fuq Jri

-ffr srFr rri Erd lcr 61 6t$ et t+sr fs Efuqt S Fr{ *} * Rq ast wl 6En ao ar fus ti drar serfr qrfuortt * we rff5a Eltfus ii enar t rrq fu<{ rF} fs.Fr r{qrila 6-{ar Ftrn 3lk.Ft$ sff lrra dsqr fuq Jri E t€tnr 3r{qrfa a 6r} q{ rEuu +f rora sara o-ri st{ 6r{a *' r{srr :rn fi ora$ mri-+{ or :ntrr frin tir" t".-,

• --erRqrq/Th a n k You--- oI GeM GTC clause 26 regarding Resklctrons on proc!remont lroh a brdder of a country which shares a land border wirh lndla, any bidder from a country which shares a land borde. wlth lndia will be eligible to bid in this tender only il the bidder is reglstered with the Competent Authoritt While parti<ipating in bid, Sidder has to undertake compliance o, this and any ralse de(laration and non-compliance ol the would be a qround Io. immediate termrDation ol the contract and turthe. legal actroa n accordanc€ with the laws.