8.04 — Mechanism for resolving Quality Complaints/Trade Disputes

• i. CQCTD in the Regional Authorities of the DGFT would take up the matter with the concerned entity or authorities in their jurisdiction for resolving the complaint and would update status online on a regular basis,

pg. 165

• ii. Wherever necessary, action would be taken against the erring Indian Entity under the Foreign Trade (Development & Regulation) Act, 1992, as amended and the Foreign Trade (Regulation) Rules, 1993, as amended,

• iii. The Indian Missions would take up the issue with authorities concerned for resolving the complaint and would update status online on regular basis,

• iv. The facility of tracking and viewing status of the complaints/disputes by the complainant has also been provided on the DGFT website.