1.04 — E-governance of Foreign Trade in DGFT

IT initiatives taken by DGFT are as under:

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(a) DGFT Online Customer Portal

A customised online dashboard is made available to the exporter which provides a 360-degree view of Export related applications at https://dgft.gov.in/CP.

(b) Exporter Importer Profile

An Importer / Exporter shall regularly update the Importer Exporter profile on the online IEC module to enable efficient delivery of services to the IEC holder. The documents & details available in the IEC Profile and online Repository will facilitate paperless processing in DGFT.

(c) Facility of online filing and processing of applications

Through the DGFT Customer Portal, applicants can apply online for various trade related benefits/services including for issue of authorisations/scrips and amendments thereof under various FTP provisions. The online environment also enables uploading of supplementary documents, replying to the queries online and tracking status of applications as well as processing of application by officials.

(d) Automated processing in online environment

Rule-based, system-driven workflow is being implemented in a phased manner for automated processing of various applications with a risk based management approach.

(e) Applications requiring Inter-Ministerial Consultation

Exporters would be able to apply and track status of the applications made against various categories including

• (i) Import of Restricted Items

• (ii) Export of Restricted Items

• (iii) SCOMET Items

• (iv) Fixation of norms by Norms Committees

The requisite consultation for these applications with other Ministries/Stakeholders will also be handled in online environment.

(f) Onboarding of CA/CS/Cost Accountant

In order to move towards paperless processing, an electronic procedure has been developed to upload digitally signed documents by Chartered Accountant / Company

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Secretary / Cost Accountant. Exporter shall be able to link digitally uploaded annexure with the online applications under various schemes of the FTP.

(g) 24 X 7 Helpdesk Facility to guide applicants and monitor grievances

A dedicated 24 X 7 Helpdesk facility has been put in place to assist the exporters in filing online applications on the DGFT portal and other matters pertaining to Foreign Trade Policy.

A Help manual & FAQs for filing various applications under the FTP are also available on DGFT website under the link https://dgft.gov.in> Learn > Application Help & FAQs.

For assistance any of the following channels may be accessed —

• (i) Raise a service request ticket on DGFT website under the link > Services > DGFT Helpdesk Service

• (ii) Call the DGFT toll free helpline number at 1800-572-1550 / 1800-111-550

• (iii) Send an email to the Helpdesk on dgftedi@nic.in

(h) Message Exchange with Community partners

CBIC, CBDT, MCA and Banks are major community partners of DGFT for message exchange. An effective message exchange system is in place with various community partners which is as follows:

• (i) API Message Exchange with CBIC for

  • (a) Importer Exporter Code Number

  • (b) Authorisations/ Scrips including of DFIA, AA, EPCG

  • (b) Shipping Bills and Bills of Entry

  • (d) RBI's EDPMS for Export Realisation details

(ii) API Message Exchange with CBDT for PAN related services

(iii) API Message Exchange with MCA for company related information

• (iv) Message Exchange with Banks, PFMS & Bharat Kosh

  • (a) Application Fee

  • (b) electronic Bank Realisation Certificate (e-BRC) data

• (v) API message exchange with M/o MSME for Udyam Registration.

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(i) DGFT Trade facilitation Mobile application

A DGFT Trade Facilitation Mobile App is available for information on Trade Statistics, FTP Schemes and status of applications submitted for both Android and iOS.

(j) Facility to verify the documents/certificate issued through DGFT Portal

Digitally issued e-authorisations/e-certificates through DGFT Portal can be verified at DGFT website under the link > Services > Verify Document.