8.07 — Corrective Measures

• a) The Committee at RA level can authorize the Export Inspection Agency or any technical authority to assess

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Quality Complaints and Trade Disputes

whether there has been any technical failure of not meeting the standards, manufacturing/ design defects, etc. for which complaints have been received;

• b) Initially, efforts will be made to settle the complaint/ dispute amicably. In case the matter is not settled amicably, action may be taken against the erring Indian entity in terms of the Foreign Trade (Development & Regulation) Act, 1992, as amended, and the Foreign Trade (Regulation) Rules, 1993, as amended;

• c) Complaints against foreign entities would be taken up for settlement by the respective ‘Foreign Trade Division’ in the Department of Commerce, Vanijya Bhavan, New Delhi through Indian Missions abroad. Indian Missions Abroad will take up the complaints against the foreign entities with authorities concerned;

• d) In case, the Indian Missions abroad are satisfied about the malafide of any foreign entity, they shall send such information to DGFT for circulation amongst the

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EPCs/Commodity Boards, ECGC and other regulatory authorities.