8.01 — Quality Complaints/ Trade disputes

The following type of complaints may be considered:

• (a) Complaints received from foreign buyers in respect of quality of goods or services or technology supplied by exporters from India;

• (b) Complaints of importers against foreign suppliers in

respect of quality of the goods or services or technology supplied; and

• (c) Complaints of unethical commercial dealings categorized mainly as non-supply/ partial supply of goods or services or technology after confirmation of order; supplying goods or services or technology other than the ones as agreed upon; non- payment; nonadherence to delivery schedules, etc.