TN 20/2022
,
Government of India Ministry of Commerce & Industry Department of Commerce Directorate General of Foreign Trade Trade Notice No. 20/2022-23
Dated: 31% October, 2022
To,
Members of Trade and Industry
EPCs/ FIEO
Exporters availing RODTEP Scheme
Subject:- ICEGATE Helpdesk for redressal of RODTEP related grievances - reg
Members of Trade and Industry may note that for resolution/examination of exporter grievances related to scroll out of shipping bills, generation of e-scrips and transfer of e-scrips under RoDTEP Scheme, mechanism of “ICEGATE Helpdesk”, which is available to the exporters 24*7 is functional. In this, an exporter can lodge a grievance either by voice interaction by calling at Toll Free No. 1800-3010-1000 or by emailing at icegatehelpdesk@icegate.gov.in. Thereafter, a unique ticket/incident number is generated which the exporter receives for record/follow up. .
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In case the RoDTEP grievance continues, the exporter may approach the higher authority at email: jsdbk-rev@nic.in
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This is issued with the approval of competent authority.
(Deepak Jhalani) Deputy Director General of Foreign Trade
[Issued from F.No. 01/61/180/03 1/AM23/PC-3]
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